Customer Service Representative

1 week ago


Santa Fe, New Mexico, United States Caliber Collision Centers Full time
Job Summary

We are seeking a highly skilled Customer Service Consultant to join our team at Caliber Collision Centers. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring seamless communication with customers, and contributing to the overall success of our repair center.

Key Responsibilities:
  • Provide world-class customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Collaborate with collision estimators to ensure accurate and efficient repairs, while maintaining open communication with customers and stakeholders.
  • Assist with drop-offs, mapping, and photographing vehicles, as well as arranging customer transportation and preparing necessary paperwork.
  • Deliver exceptional customer experiences, ensuring that customers feel valued and supported throughout the repair process.

Benefits of Joining Caliber:
  • Competitive pay and benefits package, including medical, dental, and vision coverage.
  • Opportunities for career growth and advancement within the company.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Access to ongoing training and development opportunities to enhance your skills and knowledge.

Requirements:
  • 2+ years of customer-facing experience, with a strong background in sales and customer service.
  • Valid driver's license and eligibility for company insurance coverage.

What We Offer:
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A competitive salary and opportunities for overtime pay.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Access to ongoing training and development opportunities to enhance your skills and knowledge.


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