Senior Plumbing Service Coordinator

1 day ago


Horn Lake, Mississippi, United States Upchurch Full time
Job Title: Senior Plumbing Service Coordinator

About the Role:

We are seeking an experienced Senior Plumbing Service Coordinator to join our team and oversee the coordination of daily field operations of our plumbing service team. The ideal candidate will have a strong background in plumbing services, with at least 5 years of experience in a supervisory or leadership role.

Key Responsibilities:

  • Supervise and support a team of plumbing technicians in the field to ensure timely and quality completion of service calls and projects.
  • Coordinate and assign daily work schedules, ensuring proper coverage for emergency and routine plumbing jobs.
  • Conduct regular field visits to ensure adherence to company standards, safety protocols, and customer expectations.
  • Troubleshoot and provide technical expertise on complex plumbing issues when needed, ensuring timely and cost-effective solutions.
  • Review job performance, provide coaching, and assist in employee development and training.
  • Ensure all necessary materials, tools, and equipment are available for technicians to complete their tasks efficiently.
  • Communicate with customers, providing updates on job progress, ensuring satisfaction, and addressing any issues or concerns.
  • Monitor job costs, time tracking, and ensure accurate and timely documentation for billing purposes.
  • Collaborate with management to improve field service processes and enhance team productivity.
  • Maintain compliance with local, state, and federal plumbing codes, regulations, and industry best practices.
  • Assist in performance evaluations, recruitment, and hiring of new plumbing staff as needed.

Requirements:

  • High school diploma or GED required; plumbing-related certifications or journeyman/master plumber license preferred.
  • Strong knowledge of residential, commercial, and industrial plumbing systems.
  • Excellent problem-solving and technical troubleshooting skills.
  • Strong leadership abilities with the capability to motivate and manage a team effectively.
  • Excellent communication and interpersonal skills, with the ability to interact professionally with both team members and clients.
  • Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
  • Valid driver's license with a clean driving record.

Salary: $65,000 - $85,000 per year, based on experience.

Benefits:

  • Competitive salary and bonus structure.
  • Health, dental, and vision insurance.
  • Paid time off and holiday pay.
  • Opportunities for professional development and certification assistance.


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