Senior Plumbing Service Coordinator
1 day ago
About the Role:
We are seeking an experienced Senior Plumbing Service Coordinator to join our team and oversee the coordination of daily field operations of our plumbing service team. The ideal candidate will have a strong background in plumbing services, with at least 5 years of experience in a supervisory or leadership role.
Key Responsibilities:
- Supervise and support a team of plumbing technicians in the field to ensure timely and quality completion of service calls and projects.
- Coordinate and assign daily work schedules, ensuring proper coverage for emergency and routine plumbing jobs.
- Conduct regular field visits to ensure adherence to company standards, safety protocols, and customer expectations.
- Troubleshoot and provide technical expertise on complex plumbing issues when needed, ensuring timely and cost-effective solutions.
- Review job performance, provide coaching, and assist in employee development and training.
- Ensure all necessary materials, tools, and equipment are available for technicians to complete their tasks efficiently.
- Communicate with customers, providing updates on job progress, ensuring satisfaction, and addressing any issues or concerns.
- Monitor job costs, time tracking, and ensure accurate and timely documentation for billing purposes.
- Collaborate with management to improve field service processes and enhance team productivity.
- Maintain compliance with local, state, and federal plumbing codes, regulations, and industry best practices.
- Assist in performance evaluations, recruitment, and hiring of new plumbing staff as needed.
Requirements:
- High school diploma or GED required; plumbing-related certifications or journeyman/master plumber license preferred.
- Strong knowledge of residential, commercial, and industrial plumbing systems.
- Excellent problem-solving and technical troubleshooting skills.
- Strong leadership abilities with the capability to motivate and manage a team effectively.
- Excellent communication and interpersonal skills, with the ability to interact professionally with both team members and clients.
- Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
- Valid driver's license with a clean driving record.
Salary: $65,000 - $85,000 per year, based on experience.
Benefits:
- Competitive salary and bonus structure.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for professional development and certification assistance.
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