Patient Service Specialist III
4 weeks ago
Tri-Cities Community Health is a Federally Qualified Health Center (FQHC) dedicated to providing quality, accessible healthcare to migrant and farm workers in our community. With six clinical sites strategically positioned to serve the underserved populations of Pasco, Kennewick, Richland, and neighboring cities, we offer a wide range of services, including dental care, optometry, pharmacy needs, behavioral health, and endocrinology.
OpportunityWe are seeking a Patient Service Specialist to join our Care Teams across all our care sites. As a key member of our team, you will provide exceptional customer service to all patients, customers, clients, coworkers, and staff. Your primary responsibilities will include:
- Completing patient registrations in a professional, accurate, and customer-oriented manner
- Obtaining information from patients' health insurance or managed care identification cards
- Understanding and consistently demonstrating daily compliance to standardized practices and procedures in all areas of collecting, handling, and storage of cash funds
- Answering all incoming calls appropriately and responding to calls from patients, physicians, physicians' office staff, and peers
- Scheduling all appointments for patients on the scheduling system and working with the manager to meet scheduling goals
- Processing requests for medical records from various agencies and verifying identification and authorization
- Maintaining strict confidentiality of all patient information and documentation
- Demonstrating respect and regard for the dignity of all patients, families, visitors, and fellow employees
To be successful in this role, you will need:
- A minimum high school diploma or GED
- A minimum three (3) years of experience in a general medical, dental, BHS, or specialized medical setting
- Strong organizational skills to manage multiple responsibilities simultaneously across multiple departments and facilities
- Completion of yearly competency trainings on customer service, UDS data, migrant and seasonal worker populations, insurance, and sliding fees programs
- Proficient in English and another language (Spanish, Russian, Mandarin, or other) preferred
We offer a competitive pay rate of $18.44-$20.77/hour, with the potential to reach up to $23.86/hour. Additionally, you will enjoy a flexible schedule, excellent benefits, and a fulfilling work-life balance. Our benefits package includes medical, dental, vision, life, disability, retirement with employer match, and paid sick/vacation time. We are conveniently located within a 3-4 hour drive to major metropolitan areas and offer a range of outdoor recreational opportunities.
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Patient Service Specialist III
1 week ago
Pasco, Washington, United States Tri-Cities Community Health Full timeAbout UsTri-Cities Community Health was founded in 1981 by five visionary women who aimed to provide quality, accessible healthcare to migrant and farm workers in their community. Today, we continue to serve this community with a commitment to excellence and compassion.Job SummaryWe are seeking a highly skilled Patient Service Specialist III to join our...
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Patient Service Specialist III
4 weeks ago
Pasco, Washington, United States Tri-Cities Communtiy Health Full timeAbout UsTri-Cities Community Health is a Federally Qualified Health Center (FQHC) dedicated to providing quality, accessible healthcare to migrant and farm workers in our community. With six clinical sites strategically positioned to serve the underserved populations of Pasco, Kennewick, Richland, and neighboring cities, we offer a wide range of services,...
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Patient Service Specialist
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Pasco, Washington, United States Tri-Cities Communtiy Health Full timeAbout UsTri-Cities Community Health is a Federally Qualified Health Center (FQHC) dedicated to providing quality, accessible healthcare to underserved populations in the Tri-Cities area. With six clinical sites strategically located to serve the communities of Pasco, Kennewick, Richland, and surrounding cities, we offer a wide range of services, including...
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