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Centralized Patient Access Representative III
2 months ago
We are a community-based, locally governed health system dedicated to partnering for healing and a healthy future. Our mission is to provide exceptional patient care and promote a true sense of belonging for all our employees.
Job SummaryThe Centralized Patient Access Representative III (CPAR-III) is a key member of our team, responsible for assisting new and existing patients with scheduling appointments, facilitating communication with the patient care team, and providing information and updates on various topics related to their care.
Responsibilities- Schedule appointments for multiple specialty medical practice locations, both outpatient and hospital-based, in a centralized team setting.
- Process patient orders/referrals received from providers.
- Follow all patient screening protocols and clear patients for safety prior to undergoing any exam or procedure, relaying all exam or procedure-specific preparatory information to patients prior to their appointment to ensure optimal patient outcomes.
- High School Diploma or GED.
- Three (3) years of customer service experience required or 6 months meeting call center metrics in as a CPAR-II.
- Possess proficient computer skills operating multiple systems in a Windows-based environment.
- Three (3) years of office, clerical, or call center experience; in a medical setting preferred.
- Knowledge of medical terminology, referrals/orders, and medical insurance preferred.
- Electronic Medical Record experience; EPIC preferred.
- Familiarity with data entry and complex scheduling preferred.
We value Respect, Integrity, Stewardship, Excellence, Collaboration, and Kindness. Our values guide every aspect of our organization, including how we provide patient care and what we expect from each other.
Why Join MultiCare Health System, Inc.?- Belonging: We work to create a true sense of belonging for all our caregivers.
- Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve.
- Market leadership: Washington state's largest community-based, locally governed health system.
- Employee-centric: Named Forbes America's Best Employers by State in 2023.
- Technology: Most Wired health care system 15 years in a row.
- Leading research: MultiCare Institute for Research & Innovation, 40 years of groundbreaking, clinical, and health services research in our communities.
- Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains, and forest at every turn.
We provide a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off. The pay scale is $27.53 USD, influenced by factors specific to applicants, including skill set, level of experience, and certification(s) and/or education.
