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Claims Resolution Specialist for Specialty Risks
2 months ago
About Reserv
Reserv is an innovative insurtech firm focused on developing and implementing advanced AI and automation solutions to enhance the efficiency and simplicity of the claims process. Established by industry veterans with extensive experience in SaaS and digital claims, Reserv is backed by prominent investors and is committed to revolutionizing the claims landscape.
Your Role
We are looking for individuals who thrive in dynamic environments and are eager to contribute to the evolution of claims management. If you are passionate about creating a leading claims organization and addressing persistent challenges in the industry, we would love to connect with you.
Key Attributes
- Driven and growth-focused, with a keen interest in building a technology-oriented claims organization.
- Customer-centric mindset, ensuring a positive experience for all stakeholders.
- Empathetic and patient in interactions with clients and colleagues.
- Exhibits a strong sense of urgency while maintaining a healthy work-life balance.
- Creative problem-solver, capable of finding optimal resolutions for claims.
- Enjoys engaging in constructive dialogue to navigate conflicts.
- Inquisitive nature, eager to understand the full context of claims for informed decision-making.
- Proactive in challenging the status quo and driving improvements.
- Strong communicator, able to articulate ideas effectively.
- Possesses a good sense of humor to navigate the complexities of claims.
Responsibilities
- Deliver exceptional customer service to policyholders and claimants through effective communication and support.
- Collect essential information to initiate claims and clarify policy details and coverage options.
- Manage a portfolio of claims, setting initial reserves and adjusting as necessary throughout the process.
- Ensure adherence to state regulations, policy provisions, and established operational procedures.
- Facilitate communication among involved parties and process settlements within authorized limits.
- Contribute to the ongoing development of claims guidelines and best practices.
- Oversee external investigative services and collaborate with clients and legal representatives to resolve claims.
- Engage in continuous learning to enhance knowledge of personal lines claims and relevant legal developments.
Qualifications
- Bachelor's degree preferred; relevant experience may be considered in lieu of degree.
- A minimum of 3 years of experience in claims management.
- Possession of active adjuster licenses, with a commitment to obtain any additional required licenses promptly.
- Familiarity with state regulations and policy provisions.
- Ability to analyze complex data and make informed decisions based on established guidelines.
- Motivated by problem-solving and a desire for continuous professional growth.
- Willingness to travel as needed for client and claims-related activities.
- Excellent verbal and written communication skills, with a strong attention to detail.
- Superior organizational skills and the ability to prioritize effectively.
- Proficient in using personal computers and applications such as Google Docs and Sheets.
Benefits
- Comprehensive health insurance package, including vision and dental coverage.
- 401(k) retirement plan with employer matching contributions.
- Generous paid time off policy to support employee well-being.
- Family leave policy that accommodates diverse needs.
- Flexible work arrangements to promote work-life balance.
- Provision of high-quality technology tools to enhance productivity.
Our Commitment
At Reserv, we embrace diversity in backgrounds and perspectives, believing that varied viewpoints foster innovation and success. We encourage applicants from all walks of life to consider this opportunity. If you feel aligned with our mission and values, we look forward to hearing from you.
