Surveillance Operations Manager

1 week ago


Glendale, Arizona, United States Desert Diamond Casinos Full time

Job Summary:

The Surveillance Supervisor will oversee the surveillance staff, ensuring a safe environment for guests and team members at Desert Diamond Casinos. This role requires excellent knowledge of casino operations, including table games, slots, and cash handling.

Key Responsibilities:

  • Supervise and direct surveillance staff during shifts
  • Maintain functioning of surveillance equipment
  • Oversee completion of video logs and reports
  • Report gaming irregularities to the appropriate office
  • Supervise and schedule work for direct reports
  • Assist in hiring, termination, and disciplinary actions
  • Conduct or assist in investigations
  • Monitor performance of staff and ensure adherence to policies
  • Work as a surveillance officer when necessary
  • Train new surveillance officers
  • Record and monitor activity in the casino
  • Maintain alarm equipment and monitor cash handling
  • Complete required duties related to the DVR digital system
  • Conduct performance evaluations and maintain a positive work environment
  • Contribute to team efforts and perform additional duties as needed

Requirements:

  • Associates degree with 4 years of casino surveillance experience, including 2 years in a supervisory role
  • Relevant experience may be considered in lieu of a degree
  • Previous experience as a surveillance officer within the company for 3 years
  • Must be 18 years of age or older with a clean record
  • Ability to pass pre-employment screenings and obtain a gaming license

Preferred Qualifications:

  • Knowledge of investigative procedures, gaming devices, and fraud detection
  • Supervisory and communication skills
  • Ability to operate surveillance equipment and analyze information
  • Proficiency in basic English and business computer programs
  • Ability to work in a fast-paced environment and solve problems effectively

Work Environment:

This position is primarily office-based within the casino environment, with exposure to smoke and high noise levels. Evening, graveyard, holiday, and weekend shifts may be required.



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