Surveillance Operations Manager
1 week ago
Job Summary:
The Surveillance Supervisor will oversee the surveillance staff, ensuring a safe environment for guests and team members at Desert Diamond Casinos. This role requires excellent knowledge of casino operations, including table games, slots, and cash handling.
Key Responsibilities:
- Supervise and direct surveillance staff during shifts
- Maintain functioning of surveillance equipment
- Oversee completion of video logs and reports
- Report gaming irregularities to the appropriate office
- Supervise and schedule work for direct reports
- Assist in hiring, termination, and disciplinary actions
- Conduct or assist in investigations
- Monitor performance of staff and ensure adherence to policies
- Work as a surveillance officer when necessary
- Train new surveillance officers
- Record and monitor activity in the casino
- Maintain alarm equipment and monitor cash handling
- Complete required duties related to the DVR digital system
- Conduct performance evaluations and maintain a positive work environment
- Contribute to team efforts and perform additional duties as needed
Requirements:
- Associates degree with 4 years of casino surveillance experience, including 2 years in a supervisory role
- Relevant experience may be considered in lieu of a degree
- Previous experience as a surveillance officer within the company for 3 years
- Must be 18 years of age or older with a clean record
- Ability to pass pre-employment screenings and obtain a gaming license
Preferred Qualifications:
- Knowledge of investigative procedures, gaming devices, and fraud detection
- Supervisory and communication skills
- Ability to operate surveillance equipment and analyze information
- Proficiency in basic English and business computer programs
- Ability to work in a fast-paced environment and solve problems effectively
Work Environment:
This position is primarily office-based within the casino environment, with exposure to smoke and high noise levels. Evening, graveyard, holiday, and weekend shifts may be required.
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