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Restaurant Operations Manager

2 months ago

Glendale, Arizona, United States Chick-fil-A Full time
Job Summary

As a Restaurant Operations Manager at Chick-fil-A, you will be responsible for directing the daily operations of a quick service restaurant, ensuring compliance with company standards in all areas of operations, including production, preparation, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting, financial accountability, and ensuring the highest quality products and services are delivered to our customers.

Key Responsibilities
  • Leadership and Team Management
    • Works with leadership team to ensure appropriate daily and restaurant staffing levels
    • Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback
  • Strategic Business Results
    • Achieve strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks
  • Inventory and Facilities Management
    • Responsible for inventory and facilities management
  • Customer Service and Hospitality
    • Serves as subject matter expert to leadership and team for ongoing hospitality, customer service, and kitchen support
  • Process Improvement
    • Continuously strategizes how to improve sales and processes in the restaurant
  • Physical Demands
    • Must be able to meet the physical demands of the position which includes, but is not limited to, standing for up to 10 hours and lifting up to 50 pounds
  • Operational Policies and Procedures
    • Follow Chick-fil-A's operational policies and procedures
Required Skills
  • Leadership and Teamwork
    • Self-leader committed to personal growth
    • Team-oriented, adaptable, dependable, and strong work ethic
  • Communication and Customer Service
    • Positive attitude
    • Willingness to step outside of job role to assist in other roles
    • Customer-service oriented
    • Effective communication skills with not only our guests but other team members as well
  • Problem-Solving and Conflict Resolution
    • Must be an excellent coach, communicator, and team builder
    • Strong desire to serve others
    • Consistent sense of urgency and works at an efficient, yet thorough pace
    • Ability to multitask
    • Honors and encourages others to follow the visions and values of the restaurant
  • Professionalism and Competency
    • You will be required to demonstrate a high level of professionalism, with excellent communication skills.
    • You must have the ability to take initiative and possess skills for problem solving and conflict resolution.
    • You also must be efficient and detail-oriented with a strong customer focus.
    • You must have proven ability to lead in fast-paced environments as part of a team
    • Has to possess basic computer competency