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Business Process Consultant
2 months ago
At Nightwing, we are seeking a highly skilled Business Process Consultant to join our team. As a Business Process Consultant, you will play a critical role in driving consumption, adoption, and customer satisfaction for our customers on the ServiceNow platform.
Responsibilities:- Lead and collaborate with customers to improve their ITSM and ITIL processes using the ServiceNow platform.
- Be a key member of an overall engagement team focused on delivering customer outcomes.
- Lead customer design workshops to define and refine business requirements for functional aspects of the solution.
- Guide customers in drafting user stories, acceptance criteria, testing strategies, and knowledge transfer while supporting customers in reviewing and approving them.
- Manage and communicate ITSM process and business requirements to the delivery team to ensure that proposed solutions meet customer expectations.
- Contribute towards continuous improvement of leading practices.
- Growing and mentoring other members of ServiceNow and the partner ecosystem.
- Must be a US Citizen.
- Must be able to obtain DHS program suitability prior to starting employment.
- Must be able to obtain a TS/SCI Clearance.
- 6+ years of directly relevant experience.
- 2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning.
- Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.
- Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective.
- Excellent communication and presentation skills.
- Experience in analyzing and recommending ITSM strategies based on business priorities.
- Excellent interpersonal skills, customer-centric attitude, and experience working with diverse teams.
- Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies.
- Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box.
- Strong documentation and technical writing experience.
- Experience with Scaled Agile Framework (SAFe) knowledge and experience.
- Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align.
Bachelor's degree in Systems Engineering, Computer Science, Information Systems, or related technical field. Two years of related work experience may be substituted for each year of degree-level education.
Desired Certifications:Agile software development methodology certification (e.g. SCRUM Master).
Nightwing is a leading provider of full-spectrum cyber, data operations, systems integration, and intelligence support services to the U.S. government. We are committed to delivering exceptional results for our clients and fostering a collaborative and innovative work environment.
As a Business Process Consultant at Nightwing, you will have the opportunity to work with a talented team of professionals who are passionate about what they do. Together, we will leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.
We offer a competitive salary range of $85,000 - $179,000 and a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
RTX is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, age, or any other federally protected class.
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