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Regional Client Services Manager

1 month ago

Orange, California, United States Patterns Full time
Job Summary

We are seeking a highly skilled and experienced Regional Client Services Manager to join our team at Patterns. The successful candidate will be responsible for providing exceptional customer service to families, providers, and funding sources, while ensuring the efficient operation of services provided by local Patterns offices.

Key Responsibilities
  • Authorization Management/Revenue Cycle Management
  • Intake Cycle Management
  • Contract Management
  • Systems Administration
  • Scheduling/Payroll
  • Facilities Oversight
  • General Operations
  • Office Administration
Requirements
  • Bachelor's degree in Business Administration or related field
  • Four years' experience working within a business or educational setting in a similar position
  • Previous experience with business development and management is preferred
  • Master's degree is preferred
  • Bilingual fluency in Spanish or Arabic is preferred
Performance Measurement
  • Job description roles and responsibilities
  • Attendance and cancelation guidelines
  • Ability to accurately collect and maintain data
  • Maintains professionalism
  • Adherence and encouragement to safety and health standards
  • Communication with clients, families, peers, and supervisors
  • Building positive relationships with clients, families, peers, and supervisors
  • Contributing to a positive and respectful working environment
Skills and Knowledge
  • Effective communication skills, both oral and written
  • Proficient in reading and mathematical skills
  • Familiarity with electronic devices, such as tablets, cell phones, and computers
  • Effective problem-solving and critical thinking skills
  • Ability to self-motivate and self-manage
  • Ability to solve complex problems and deal with a variety of instructions furnished in written, oral, or diagram form
  • Must be able to establish positive interpersonal relationships with a broad range of people
  • Able to work with minimal supervision