Senior Client Advocate

3 weeks ago


Chicago, Illinois, United States TransUnion Full time

Company Overview

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Job Description

We are seeking a highly motivated and experienced Client Value Executive to join our team. As a key member of our sales team, you will be responsible for managing a large base of existing Financial Services clients, supporting day-to-day customer relationships and driving client value by developing a deep understanding of each client's business needs and issues.

Key Responsibilities

  • Manage a large base of existing Financial Services clients, supporting day-to-day customer relationships with 15-20 clients valued at ~$30M in annual revenue.
  • Defend existing revenue within assigned account base, focusing specifically on driving client value by developing a deep understanding of each client's business needs and issues.
  • Expand relationships within existing account base to help uncover incremental new revenue opportunities by partnering with Sales and Client Executives on any new business opportunities.
  • C Coordinate and deliver Quarterly Business Reviews with clients where applicable.
  • C Coordinate all internal resources necessary to ensure any client issues including service, billing, technical, delivery, product, etc. are resolved efficiently and effectively.
  • A Acquire and integrate industry knowledge related to general trends, emerging technologies and competitors specific to our Financial Services vertical.
  • M Maintain meeting notes, renewal forecasts, legal documentation, and client contact information electronically in Salesforce.com for assigned client base.
  • C Contribute to Account Business Plans within a matrixed internal team for assigned clients.
  • P Provide clients with an ongoing education of our solutions via thought leadership, events, etc.

About You

We are looking for someone with a minimum of 5 years' experience supporting conceptual services in a highly technical, complex, and fast-paced selling environment leveraging consultative sales acumen. You should also have strong work ethic and a demonstrated track record of retaining and growing a client base of $30M+. In addition, you should be able to manage the entire sales cycle, from identifying a need, to developing the solution with a measurable value prop, to closing the deal and seeing it through to implementation.

Benefits

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion's Employee Resource Groups.



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