Senior Operations Manager

4 weeks ago


Fort Myers, Florida, United States AIIStar Full time
Job Overview

At Allstar Home Services, we're seeking a seasoned leader to fill the role of General Manager. This position offers a unique opportunity to drive business growth, foster a culture of excellence, and develop high-performing teams.

Key Responsibilities
  • Strategic leadership and operational oversight
  • Team development and leadership
  • Culture of high performance and continuous improvement
  • Operational standards and process development
Role and Responsibilities
  • Monitor P&L, analyze trends, and drive corrective actions
  • Collaborate with Field Operations Managers to optimize P&L reports and budget development
  • Ensure P&L accuracy and collaborate with the Finance Group
  • Provide leadership and accountability to a team of employees
  • Ensure a safe work environment compliant with state and federal regulations
  • Drive sales, profitability, and gross margin growth
  • Instill a culture of delivering exceptional customer service and self-accountability
  • Develop employees at all levels to ensure regional bench strength
  • Address underperformance trends with clear performance improvement plans
  • Communicate company objectives to senior leadership through regular conference calls and email updates
  • Lead the Safety Culture by example and develop processes for constant improvement
  • Ensure company operational model compliance and customer compliance
  • Flexibility to travel to various sites within a defined geographic area
  • Monitor service levels and communicate with customers for transparency and a positive experience
  • Identify new business opportunities within a defined geographic area
  • Partner with HR to develop strategies for reducing turnover and increasing employee retention
Qualifications and Education Requirements
  • At least 10 years' experience leading service operations and responsible for results of multi-location operations and team development
  • Strong leadership and decision-making skills, including hiring, coaching, counseling, training, and mentoring employees
  • Desire to surround customers with service excellence
  • High aptitude for technology
  • Detail-oriented and able to multitask under pressure
  • Strong analytical and problem-solving skills
  • Excellent written, listening, and verbal communication skills
Preferred Skills
  • Experience with Microsoft Word, Microsoft Excel, and Xactimate
  • Experience with Microsoft Dynamics CRM or other client relationship management software preferred
Physical Requirements
  • Ability to work on a computer and stare at a monitor screen for long periods

We offer competitive pay, an excellent benefits package, and a generous employer match 401(k) savings plan. Allstar is an EOE, providing equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, military or veteran status, or any other characteristics protected by law.



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