Dining Room Operations Manager

2 days ago

Fort Myers, Florida, United States Discovery Senior Living Full time
About Discovery Senior Living

Discovery Senior Living is a leading provider of senior living communities, renowned for its commitment to delivering exceptional service and quality care in desirable, enriching residential environments.

Job Summary

We are seeking a highly skilled Dining Room Supervisor to join our team at one of our communities. As a key member of our culinary team, you will be responsible for overseeing the operations of the dining room, ensuring a high level of customer satisfaction, and maintaining a safe and healthy environment for our residents.

Responsibilities
  • Assist the Director of Culinary Services in overseeing the daily operations of the dining room, including supervising and assisting dining services team members.
  • Maintain a customer-focused attitude at all times, managing traffic flow, and balancing serving responsibilities among food servers.
  • Ensure visibility during meal times by seating and greeting residents, addressing concerns, and ensuring their needs are met.
  • Prepare schedules and assign tasks to wait staff, including assigning tables and closing duties.
  • Ensure uniform and personal appearance meets standards, customer service, and proper food handling techniques.
  • Train wait staff on operating procedures and menu education.
  • Ensure efficient operation within budgeted guidelines.
  • Promote customer engagement activities and interact with residents during meal times to monitor satisfaction or concerns about food service and develop plans to address as appropriate.
  • Facilitate highest quality and safety practices in all Food & Beverage sanitation standards and service to residents in the dining room.
  • Maintain sanitation and control standards in the dining room and wait stations.
  • Ensure standards of cleanliness, hygiene, proper attire, and health standards are maintained at all times by food service dining team.
  • Operate in compliance with State and federal government laws.
  • Monitor and evaluate food quality for presentation, temperature, and serving portion size. Provide leadership and communicate with food kitchen personnel for adjustments and share resident feedback.
  • Monitor and evaluate table service adequacy for timing, etiquette, and thoroughness; provide service hospitality training and adjustments as appropriate.
  • Monitor and adjust resident accounts for meal and charge accuracy.
  • Ensure floor charts and tables are set up correctly.
  • Assist servers as needed with table service.
  • Record and track daily sales transactions.
  • Assist with ordering in specific assigned areas (i.e. liquor) and maintain budgetary compliance.
  • Maintain POS system through communication with IT support.
  • Assist Director with timekeeping procedures and practices, and payroll entries, as needed.
Qualifications
  • High school diploma or equivalent.
  • Two (2) years' experience in fine dining.
  • Dining Room Supervisory experience preferred.
  • Must be able to work a flexible schedule including nights and weekends.
  • Excellent communication, organization, and customer service skills.
Benefits

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package, including medical, dental, vision, life, and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match, Employee Assistance Program, and accident insurance policies.

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