Peak Member Service Representative
4 days ago
We are seeking a highly skilled and customer-focused Peak Member Service Teller to join our team at Summit Credit Union. As a Peak Member Service Teller, you will be responsible for providing exceptional service to our members, handling a variety of banking transactions, and building strong relationships with our community.
Key Responsibilities- Act as the face of the organization and first point of contact for members, ensuring all member requests are processed accurately and efficiently.
- Build and maintain positive rapport with members, actively soliciting their needs and suggestions, and making recommendations to help them improve their financial situation.
- Conduct teller transactions, fulfill the needs of members accurately, and balance each day.
- Resolve account errors and provide maintenance on accounts for members.
- Assist members in identifying potential problems and present solutions along with associated advantages and drawbacks.
- Educate members about convenient service options such as online banking and mobile banking.
- Maintain basic knowledge in all credit union service, products, and programs, ensuring quality service is delivered to SCU members.
- Provide support to the branch and consistently act as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees.
- Professional, well-developed interpersonal skills essential for projecting a positive image as representative of the Credit Union.
- Fluent in English.
- Requires judgment to solve day-to-day problems but usually within established guidelines.
- Work requires basic knowledge of Microsoft Office Suite.
- Basic mathematical skills required.
- One year customer service or sales experience preferred.
Summit Credit Union is committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status, or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better.
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