Customer Service Representative

4 weeks ago

Sacramento, California, United States Waterco Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Culligan by WaterCo. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities:

  • Conduct extensive problem-solving, order processing, and regular maintenance of customer accounts.
  • Adhere to company protocols and policies, seeking opportunities to optimize department efficiency.
  • Cultivate close relationships with customers and internal sales teams, providing proactive sales support.
  • Address customer inquiries over the phone and in-person.
  • Schedule and bill for services, deliveries, and new installations; coordinate schedules with the service/operations manager.
  • Process customer payments and maintain accurate internal reports.
  • Make outbound calls to current customers to schedule additional services or offer maintenance plans.
  • Perform outbound collection calls and handle over-the-counter customer orders.
  • Address customer complaints effectively, ensuring the appropriate changes are made.
  • Maintain comprehensive records of customer interactions, including inquiries, complaints, and actions taken.
  • Complete contract forms, address change records, or issue service discontinuance orders using computer systems.
  • Handle unresolved customer grievances, referring them to designated departments for further investigation.
  • Determine charges for services requested, arrange for billing, or collect deposits/payments.
  • Contact customers to answer inquiries or to inform them of claim investigation results or planned adjustments.
  • Upsell new or additional services or products.
  • Carry out any other duties assigned by the Office Manager.
  • Able to lift up to 50 pounds.

Minimum Requirements:

  • 1+ years of customer service experience.
  • High school diploma or GED.
  • Moderate proficiency in Microsoft Word and Excel.

Preferred Qualifications:

  • Customer service experience, preferably in a sales/marketing environment.
  • Experience in data entry.

Essential Skills:

  • Computer proficiency, particularly with Microsoft Office.
  • Ability to learn a proprietary customer service program.
  • Excellent interpersonal and communication skills (verbal/written).
  • Professional phone etiquette.

Equal Opportunity Statement:

Culligan by WaterCo adheres to non-discriminatory employment practices, ensuring that all decisions and criteria related to employment are made without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state, or local statutes.

  • Customer Service Representative

    3 weeks ago

    Sacramento, California, United States Carmax Full time

    Customer Service RepresentativeAt Carmax, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for:Meeting and greeting all service customers in a friendly mannerAssisting Service/Customer Operators with incoming service callsInterviewing and documenting customer...

  • Customer Service Driver

    4 weeks ago

    Sacramento, California, United States Luther Customer Care Center Full time

    We are seeking a reliable and customer-focused Transportation Specialist to join our team at Luther Customer Care Center. As a Transportation Specialist, you will be responsible for providing safe and timely transportation of customer vehicles, ensuring exceptional customer service and relations.Key Responsibilities:Drive a variety of vehicles across the...

  • Customer Service Representative

    4 weeks ago

    Sacramento, California, United States City of Sacramento, CA Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled and experienced Customer Service Representative to join our team at the City of Sacramento, CA. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our citizens and stakeholders, responding to inquiries, resolving...

  • Customer Service Representative

    4 weeks ago

    Sacramento, California, United States EMCOR Group Full time

    **Job Summary**Mesa Energy Systems, a subsidiary of EMCOR Group, is seeking a skilled Customer Service Representative to join their team. As a key member of the contracts team, you will be responsible for providing exceptional customer service, ensuring quality, and representing the company in a professional manner.**Key Responsibilities** Gain insight into...

  • Customer Service Representative

    4 weeks ago

    Sacramento, California, United States CarMax Full time

    Customer Service RepresentativeAt CarMax, we're looking for a Customer Service Representative to join our team. As a key member of our service department, you'll be responsible for:Welcoming and assisting customers in a friendly and professional mannerAssisting service operators with incoming service callsInterviewing and documenting customer...

  • Customer Service Representative

    3 weeks ago

    Sacramento, California, United States FedEx Full time

    Customer Service RepresentativeAt FedEx, we're looking for a skilled Customer Service Representative to join our team. As a key member of our retail team, you'll be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Follow instructions from supervisors and assist other team members in performing store...

  • Customer Service Representative

    4 weeks ago

    Sacramento, California, United States Peter Schiro - State Farm Agency Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front office team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and maintaining high levels of customer satisfaction.Responsibilities...

  • Customer Service Representative

    4 weeks ago

    Sacramento, California, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our support team, you will be the face of our company, providing exceptional service to our customers and ensuring their needs are met. Your responsibilities will include assisting customers with U-Haul products and...

  • Customer Service Representative

    3 weeks ago

    Sacramento, California, United States Apex Talent Solutions Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Apex Talent Solutions. As a Customer Service Representative, you will play a pivotal role in ensuring customer satisfaction and enhancing our reputation for unparalleled service.Engage with customers through multiple channels, including phone, email, and live chat, to provide...

  • Customer Service Representative

    4 weeks ago

    Sacramento, California, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your responsibilities will include inspecting and maintaining equipment,...

  • Customer Service Representative

    3 weeks ago

    Sacramento, California, United States Domino's Pizza LLC Full time

    About the JobWe are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering phone calls, and responding to customer inquiries.Key ResponsibilitiesProvide excellent customer service to clients via phone,...

  • Customer Service Representative

    4 weeks ago

    Sacramento, California, United States City of Sacramento, CA Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled and experienced Customer Service Representative to join our team at the City of Sacramento, CA. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our citizens and visitors, responding to inquiries, and resolving...

  • Customer Service Representative

    4 weeks ago

    Sacramento, California, United States Covered California Full time

    Job Title: Customer Service RepresentativeAt Covered California, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a timely and...

  • Customer Service Representative

    4 weeks ago

    Sacramento, California, United States Domino's Pizza LLC Full time

    About the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our customers, ensuring their satisfaction and loyalty to our brand.ResponsibilitiesRespond to customer inquiries and resolve...

  • Customer Service Representative

    3 weeks ago

    Sacramento, California, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include:Taking customer orders using our Point of Sales SystemCleaning and maintaining the front of the store to ensure a great customer...

  • Customer Service Representative

    4 weeks ago

    Sacramento, California, United States Hiring Now Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Client Enrollment Representative. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth through personalized interactions.Key ResponsibilitiesDevelop a deep understanding of our...

  • Customer Service Representative

    4 weeks ago

    Sacramento, California, United States GovernmentJobs Full time

    Customer Service RepresentativeWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at the Front Street Animal Shelter. As a key member of our staff, you will provide exceptional service to both people and animals in our community.Key Responsibilities:Assist members of the public with pet adoption, stray animal...

  • Customer Service Representative

    3 weeks ago

    Sacramento, California, United States Covered California Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Covered California. As a Customer Service Representative, you will be responsible for assisting consumers with enrolling in health coverage through inbound and outbound calls. You will have the opportunity to gain experience working in systems such as Salesforce...

  • Customer Service Representative

    1 month ago

    Sacramento, California, United States U-Haul Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? U-Haul is seeking a skilled Customer Service Representative to join our team!Key Responsibilities:Provide top-notch customer service to U-Haul customers, ensuring their needs are met...

  • Customer Service Representative

    4 weeks ago

    Sacramento, California, United States Staff My Agency Full time

    Customer Service RepresentativePeter Schiro - State Farm Agency, located in Sacramento, CA is currently seeking a talented, caring, and professional individual to join our team as a Customer Service Representative. This role is focused on delivering exceptional customer service for a well-established State Farm Agent.Key Responsibilities:Answer phones and...