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Senior Claims Director

1 month ago

Wilmington, Delaware, United States CHUBB Full time

Senior Claims Director – TPA Claims

This is a senior leadership role focused on technical claim handling for Chubb insureds nationwide. As a Senior Claims Director, you will be responsible for managing complex general liability and automobile claims, both litigated and non-litigated. This role requires a high degree of specialized and technical competence in the handling of high exposure claims, with an emphasis on hands-on file and litigation management.

Key Responsibilities:

  • Provide outstanding customer service and work well with the insured, broker, and TPA in the adjustment of mainstream casualty, specialty risks, and business auto claims.
  • Analyze coverage and communicate coverage positions, as warranted, under the direction of the supervisor and coverage unit.
  • Conduct, coordinate, and direct investigations into loss facts and extent of third-party damages.
  • Direct and closely monitor assignments to experts and defense counsel.
  • Evaluate information on coverage, liability, and damages to determine the extent of exposure to the insured and the company.
  • Set reserves within authority or make claim recommendations concerning reserve changes to the supervisor.
  • Travel to conferences, mediations, and trials as necessary, with travel ranging from approximately 0% to 25%.

Requirements:

  • 10 or more years' experience as a claims professional or attorney with a high degree of specialized and technical competence in the handling of high exposure claims.
  • Automobile and General Liability (GL) experience in Products, Premises Liability, Oil / Gas and Energy, Trucking, and Advertising Injury claims.
  • Strong background and demonstrated ability in dealing with significant coverage matters, including Additional Insured analyses.
  • An understanding of the tenants of insurance and legal principles.
  • Knowledge of Property & Casualty Group coverage and services.
  • Working knowledge of industry best practices and procedures.
  • Ability to work independently and assimilate learning materials on many different subjects from various sources.
  • Excellent interpersonal communications and negotiation skills, with the ability to deal with customers and business partners in a professional manner.
  • Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
  • Demonstrated strong relational skills, particularly in adverse or high-pressure situations.
  • A law degree is not necessary but recommended.

If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.