Commercial Lines Account Manager

1 month ago

Evansville, Indiana, United States McGowan Insurance Group Full time
About McGowan Insurance Group

We are a family-owned insurance agency with a concentrated geographic footprint in the Indianapolis, IN area. Our diverse offering includes property and casualty, commercial and personal lines, bonding, and employee benefits, as well as regulatory compliance and advisory services.

Job Summary

The Commercial Lines Account Manager is responsible for the day-to-day maintenance and servicing of assigned Commercial Lines accounts. This position works closely with the production team in managing new and existing client accounts and relationships, while maintaining a high level of client service and satisfaction.

Key Responsibilities
  • Supports agency growth and retention efforts by servicing accounts in accordance with agency service standards for Small and Mid-Market Commercial Lines.
  • Supports agency sales philosophy by seeking referrals from existing clients, rounding out existing accounts, and cross-selling to other departments.
  • Analyzes client needs, coverage forms, policies, and proposals to identify loss exposure and recommend appropriate coverage solutions.
  • Prepares summaries of insurance, schedules, and proposals as needed.
  • Processes incoming mail, e-mail, faxes, phone calls, and office visits, responding promptly and professionally.
  • Maintains client files within Agency Management System to ensure proper documentation by processing all policies, changes, invoices, proofs of insurance, as well as other service needs, attachments, and activities, in accordance with agency standards and procedures.
  • Follows up on service requests to confirm processed accurately by carrier/vendor.
  • Assists clients with billing questions or concerns and works to bring a resolution to any issues.
  • Reviews coverage and provides information to client inquiries.
  • Assists clients with claims, including submitting first notice of loss, facilitating prompt response from carrier, and following up on claim status in accordance with agency standards and procedures.
  • Performs renewal review and risk exposure analysis to secure proper coverage, incorporating information obtained from client.
  • Maintains control of pre-expiration reports, binders, and aged receivables in accordance with agency guidelines.
  • Determines reasons for cancellation requests; acts to save accounts.
  • Maintains current knowledge of underwriting requirements of carriers.
  • Participates in special projects at management's request.
Requirements
  • Indiana Property and Casualty License
  • Commercial Lines Account Management experience
  • Extensive knowledge of all lines of commercial insurance, including sophisticated and less common options
  • Thorough knowledge of brokerage operations, including procedures and applicable insurance laws/codes
  • Familiarity with risk assessment and risk management techniques
  • Experience and expertise in operating in an electronic environment; excellent automation skills, including MIS, Microsoft Office Suite, agency management system software (preferably AMS360 or Applied Epic), carrier proprietary systems, and phone systems
  • Excellent time management, organizational, and verbal and written communication skills
  • High degree of self-motivation and self-direction
  • Keen attention to detail
  • Maintains a professional and effective relationship with clients, coworkers, carriers, vendors, and other business contacts
  • Understands the core virtues of teamwork and works well within a team environment
Benefits
  • Competitive Salary
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • 401(k)
  • Paid time off
  • Paid Holidays

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