Claim Center Representative
3 weeks ago
As a key member of our Operations team, you will play a vital role in delivering exceptional client experiences by providing back-office support to NA Claims.
The primary function of this role is to perform claim file maintenance, financial transactions, manage forms and correspondence, and claim reporting within a fast-paced, deadline-oriented environment.
Key Responsibilities:- Process assigned work according to defined workflows and guidelines to deliver a quality product and internal customer service.
- Balance quality and productivity expectations within a high-volume, transactional work environment to meet business and customer service demands.
- Ensure all activities performed are documented completely and accurately.
- Recognize, prioritize, and escalate priority requests according to established guidelines.
- Create and maintain accurate productivity logs for tracking department results.
- Critical communications with business partners to meet customer requirements.
- Handling and researching checks and other financial processes.
- Excellent written and verbal communication skills.
- Attention to detail with delivering a good quality product at the forefront.
- Ability to handle a high volume of work in a fast-paced, deadline-oriented environment.
- Proven desk and time management with multi-tasking and prioritizing.
- Effectively follow workflow and assess information to make sound decisions with basic computer skills including knowledge of Microsoft Office Word and Excel.
Chubb is a world leader in insurance, operating in 54 countries and providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.
We are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.
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Claim Center Representative
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Phoenix, Arizona, United States Chubb Full timeAbout the RoleWe are seeking a highly skilled Claim Center Representative to join our Operations team. As a key member of our team, you will be responsible for providing exceptional back-office support to our NA Claims department.Key ResponsibilitiesClaim File Maintenance: Process assigned work according to defined workflows and guidelines to deliver a...
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Customer Service Claims Representative
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Customer Service Claims Representative
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Customer Service Claims Representative
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Phoenix, Arizona, United States USAA Full timeAbout the RoleWe are seeking a highly skilled Customer Service Claims Representative to join our team at USAA. As a key member of our contact service center, you will be responsible for providing exceptional claims service to our members regarding auto and property First Notice of Loss (FNOL) claims.Your primary focus will be on documenting FNOLs, setting up...
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