Client Care Specialist

4 days ago


Tampa, Florida, United States Massage Envy Full time
About Us

At Massage Envy Hillsborough, we strive to provide an exceptional experience for our clients. As a team, we're committed to delivering high-quality services and growing our member base to help more people on their wellness journey.

Key Responsibilities
  • Provide outstanding customer service and ensure every client feels valued and understood.
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
Required Skills and Qualifications
  • High school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Critical thinking with excellent math and computer skills and the ability to multitask.
  • Great people skills and the ability to establish positive relationships with guests.
Estimated Salary

$45,000 - $55,000 per year, depending on experience.

About the Role

This role is ideal for individuals who are passionate about helping others and have great communication skills. As a Sales & Customer Service Associate, you will be responsible for providing exceptional customer service, promoting our services, and supporting our clinic flow.

We offer a competitive salary, opportunities for growth and development, and a supportive work environment.



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