Lead Platform Solutions Architect

2 weeks ago


Vienna, Virginia, United States ServiceNow Full time
Job Overview

Company Overview:
At ServiceNow, we are dedicated to creating technology that empowers everyone. Our rapid pace of innovation is driven by our talented team, who are committed to making a difference for our customers and communities. We believe in fostering an environment where creativity thrives, enabling you to bring your unique skills to the forefront. Together, we aspire to achieve our goals and support each other in realizing our collective ambitions.

With a diverse client base of over 7,700 customers, including a significant portion of the Fortune 500, we are honored to be recognized among the FORTUNE 100 Best Companies to Work For and as one of the World's Most Admired Companies.

For those uncertain about meeting all qualifications, we encourage you to consider applying. We are committed to inclusivity and value diverse backgrounds, believing that skills and experiences can be transferable.

Role Summary:

The Platform Architect for Customer Outcomes plays a pivotal advisory role, assisting clients in establishing a robust technical framework within the ServiceNow Platform. This position focuses on designing solutions that yield significant business results. Key responsibilities include:

  • Establishing best practices for instance strategy, technical governance, core data management, integrations, and overall platform health.
  • Engaging with clients at various levels, including executives and development teams, to facilitate the structuring and implementation of effective solutions.
Key Responsibilities:
  • Build strong relationships with CIOs and business leaders to comprehend their vision and how ServiceNow can support their digital transformation journey.
  • Enterprise Architecture:
    • Analyze and convert business information and technical requirements into a comprehensive architectural blueprint.
    • Collaborate with customer enterprise architects to position ServiceNow as the core digital transformation platform.
    • Establish and oversee technical governance processes.
  • Ensure optimal instance health by reviewing configurations and guiding remediation efforts.
  • Work alongside clients and ServiceNow teams to implement governance for successful project deliveries and user adoption.
  • Promote ServiceNow's advisory and expert services best practices with clients.
  • Contribute to thought leadership through methodologies and white papers on optimizing customer outcomes.
  • Guide clients through prescriptive solution designs and technical implementation decisions.
  • Define solutions that align with the platform's out-of-the-box capabilities.
  • Support sales efforts by refining customer visions into actionable activities and estimates.
Qualifications:

To excel in this role, candidates should possess:

  • Cloud Application Technology Experience:
    • Minimum of 2 years of experience with the ServiceNow Platform.
    • Relevant cloud platform certifications.
    • Experience in implementing systems such as SFDC, WKDAY, Success Factors, Oracle Cloud, or Remedy.
    • Familiarity with Enterprise Workflow Platforms.
  • Consulting Experience:
    • Preferred management consulting experience, particularly with top-tier firms or cloud software companies.
    • 8+ years in leadership roles focused on technology strategy.
    • Experience with Fortune 500 companies or as an enterprise architect in OEM software or cloud environments.
  • Enterprise Architecture Experience:
    • 10+ years leading architecture and design for large programs.
    • Enterprise Architect certification (e.g., TOGAF, IT4IT).
    • Knowledge in database design, core data management, security, and integrations.
  • Compliance Requirements:
    • Ability to meet requirements for working in a FedRAMP environment.
Core Competencies:
  • Customer Focus
  • Collaboration
  • Results-Driven
  • Innovation
  • Courage
  • Consultative Mindset
  • Complexity Management
  • Strategic Thinking
  • Technical Development
  • Willingness to travel up to 40%

ServiceNow is an Equal Employment Opportunity Employer, committed to diversity and inclusion in the workplace.



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