HR Service Center Supervisor

23 hours ago

West Des Moines, Iowa, United States UnityPoint Health Full time
Job Title: HR Service Center Supervisor

UnityPoint Health is seeking an experienced HR Service Center Supervisor to join our team. As a key member of our HR Shared Services department, you will be responsible for overseeing the day-to-day operations of the HR Service Center and providing leadership to our team members.

Key Responsibilities:
  • Supervise and coordinate the day-to-day operations of the HR Service Center and team members.
  • Provide leadership to staff that encourages team member empowerment, decision making, and planning to ensure effective, efficient operations.
  • Establish an environment for team member growth, development, career planning, productivity, and satisfaction.
  • Responsible for decisively overseeing the establishment of work schedules, reviewing staffing needs, and supervising and training team members.
  • Review, approve, and work with service center representative staff on timekeeping adjustments, PTO management, timecards, and payroll accuracy as needed.
  • Establish effective mechanisms of communication with staff and the management team to foster an environment of openness, trust, teamwork, and staff development.
  • Establish productivity guidelines, monitor, and adjust to achieve maximum productivity.
  • Assist in the planning and monitoring of quality improvement activities to ensure any necessary corrective action in the department.
  • Provide status reports on a regular basis.
  • Monitor adherence to Service Level metrics and develop, execute, and communicate service improvement plans to the department and/or customers.
  • Transfer knowledge and collaborate across departments and divisions.
Requirements:
  • 5 years of relevant experience working in HR, or call center operations, and shared service operations.
  • 1+ year of leadership experience.
  • Requires a BS/BA degree in a related field.

UnityPoint Health offers a competitive Total Rewards program, a commitment to diversity, equity, and inclusion, and opportunities for development and growth. If you are a motivated and experienced HR professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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