Customer Service Test Center Administrator
20 hours ago
Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
Job OverviewThe Test Center Administrator serves as the face of Prometric in test centers around the world. This role requires the ability to lead and control the computer-based test center environment, ensuring the highest standards for exam integrity. The Test Center Administrator will be responsible for verifying candidate identification, monitoring exams, and maintaining strict policies and guidelines.
Responsibilities- Maintain and apply expert knowledge of test center policies, practices, and procedures
- Greet examinees and verify identification
- Perform required security checks, including the use of wands
- Continuously monitor candidates as they complete exams
- Report and/or resolve candidate issues with urgency
- Maintain a secure environment and materials in the test center at all times
- Ensure every candidate receives a fair and comfortable testing experience
- Report any occurrences outside company guidelines
- Represent Prometric's vision, mission, and values
- Safeguard the test center from misconduct
- If applicable, digitally scan and record candidate fingerprint identification
- High school diploma or equivalent required
- College experience a plus
- Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
- Must be 18 years of age to qualify
- 12 Paid Holidays Off annually based on work schedule
- No selling or quotas
- Office setting environment
- No inventory, stocking, floor moves, or overnight shifts
- Paid training
- Sick time prorated based on start date
- 401K
- Employee Assistance Program
- Vision
- FSA
- Part Time - Hours Will Vary
- Schedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours.
- Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling.
- This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed.
- Schedules are available 2 weeks in advance.
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