IT Service Supervisor

3 hours ago


West Des Moines, Iowa, United States The Iowa Clinic Full time
About the Role

We are seeking a highly skilled and experienced IT Service Supervisor to join our team at The Iowa Clinic. As a key member of our IT department, you will be responsible for overseeing the day-to-day operations of our service team, ensuring that our technology infrastructure is running smoothly and efficiently.

Key Responsibilities
  • Oversee the daily work of the service team, providing guidance and support as needed
  • Act as a resource for questions and concerns related to the service team's functions
  • Orient, train, and schedule assigned staff
  • Manage multiple processes and projects, prioritizing tasks and ensuring timely completion
  • Provide input into the configuration and optimization of help desk ticketing software
  • Measure service team results against defined goals and provide reports to leadership
  • Ensure appropriate coverage of help desk phone lines during business hours and after hours
  • Responsible for time keeping records for assigned area, maintaining accurate attendance records
Requirements
  • At least two years of IT help desk experience required
  • Previous supervisory experience required
  • Healthcare technology experience is required
What We Offer
  • One of the best 401(k) programs in central Iowa, including employer match and profit sharing
  • Employee incentives to share in the Clinic's success
  • Generous PTO accruals and paid holidays
  • Health, dental, and vision insurance
  • Quarterly volunteer opportunities through local nonprofits
  • Opportunities to have fun with colleagues, including TIC night at the Iowa Cubs and employee appreciation events
  • Monthly departmental celebrations and casual dress code
  • Employee rewards and recognition program
  • Health and wellness program with up to $350/year in incentives
  • Employee feedback surveys and transparent communication

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