Claim Representative Trainee, Outside Property

3 days ago


Tarrytown, New York, United States THE TRAVELERS INDEMNITY COMPANY Full time
About the Role

We are seeking a highly motivated and detail-oriented Claim Representative Trainee to join our team. As a Claim Representative Trainee, you will be responsible for handling 1st party property claims of moderate severity and complexity. You will establish accurate scope of damages for building and contents losses and utilize as a basis for written estimates and/or computer assisted estimates. You will also investigate and evaluate all relevant facts to determine coverage, damages, business interruption calculations and liability of first party property claims under a variety of policies.

Key Responsibilities
  • Handles 1st party property claims of moderate severity and complexity as assigned.
  • Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
  • Investigates and evaluates all relevant facts to determine coverage, damages, business interruption calculations and liability of first party property claims under a variety of policies.
  • Secures recorded or written statements as appropriate.
  • Establishes timely and accurate claim and expense reserves.
  • Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.
  • Negotiates and conveys claim settlements within authority limits.
  • Writes denial letters, Reservation of Rights and other complex correspondence.
  • Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
  • Meets all quality standards and expectations in accordance with the Knowledge Guides.
  • Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.
  • Manages file inventory to ensure timely resolution of cases.
  • Handles files in compliance with state regulations, where applicable.
  • Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.
  • Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.
  • Identifies and refers claims with Major Case Unit exposure to the manager.
  • Performs administrative functions such as expense accounts, time off reporting, etc. as required.
  • Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.
  • May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Requirements
  • Bachelor's Degree preferred or a minimum of two years of work OR customer service related experience preferred.
  • Demonstrated ownership attitude and customer centric response to all assigned tasks.
  • Verbal and written communication skills.
  • Attention to detail ensuring accuracy.
  • Ability to work in a high volume, fast paced environment managing multiple priorities.
  • Analytical Thinking.
  • Judgment/ Decision Making.
  • Valid passport preferred.
What We Offer

We offer a comprehensive benefits package, including health insurance, retirement plans, paid time off, and a wellness program. We also have a volunteer encouragement program and are committed to diversity and inclusion in the workplace.



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