Associate, Care Center Representative

4 days ago

Tarrytown, United States MVP Health Care Full time
Job DescriptionAssociate, Care Center Representative

Headquarters Office, 625 State Street, Schenectady, New York, United States of America • Rochester Office, 20 S. Clinton Ave, Rochester, New York, United States of America • Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America Req #2158

Monday, August 26, 2024

At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for an Associate, Care Center Representative to join #TeamMVP. This is the opportunity for you if you have a passion to serve and support, accuracy, and engaging with others.

What's in it for you:
  • Growth opportunities to uplevel your career
  • A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
  • Competitive compensation and comprehensive benefits focused on well-being
  • An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York

Qualifications you'll bring:
  • High School Diploma or equivalent when possesses customer service employment experience.
  • Minimum of 1 - 3 years customer service experience and/or relevant office experience required.
  • Experience in positions where adherence to strict confidentiality is required.
  • Must possess strong problem-solving skills, effective verbal and written communication skills, interpersonal skills, and demonstrated excellent customer service skills.
  • Must exhibit good judgment, superior accountability, and ability to follow through.
  • Curiosity to foster innovation and pave the way for growth
  • Humility to play as a team
  • Commitment to being the difference for our customers in every interaction

Your key responsibilities:
  • Responds to member, internal, and external customer inquiries, questions, and concerns regarding enrollment, claims, benefit interpretation, and referrals/authorizations for medical care across various insurance types.
  • Responds promptly, accurately, and effectively to all calls in a polite and professional manner.
  • Provides world class customer care to internal and external customers while consistently adhering to all call handling objectives, i.e., hold time, talk time, after call work, schedule adhere and quality assurance.
  • Acts as a liaison between our internal and external customers.
  • Responds to all calls timely and have a clear understanding of call avoidance, such as but not limited to short calls, intentional disconnects, inappropriate transfers and inappropriate use of hold button.
  • Performs data input in a highly accurate and timely manner on all customer contacts.
  • Simultaneously accesses multiple databases while addressing customer's needs.
  • Clearly explains all policies and procedures on both incoming and out-going calls, and consistently educate members about their benefits and MVP's procedures.
  • Develops a comprehensive understanding of all lines of business. Has the technical skills required to be able to perform task efficiently.
  • Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Where you'll be:

Location: Remote. Applicant s must be located within a one- hour distance of Rochester, New York; Tarrytown, New York; or Schenectady, New York.

Pay Transparency
At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

Affirmative Action
MVP is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com .

Other details
  • Job Family Customer Service
  • Pay Type Hourly
  • Min Hiring Rate $20.00
  • Max Hiring Rate $28.00

  • Associate, Care Center Representative

    2 weeks ago

    Tarrytown, United States MVP Health Care Full time

    Associate, Care Center Representative Headquarters Office, 625 State Street, Schenectady, New York, United States of America • Rochester Office, 20 S. Clinton Ave, Rochester, New York, United States of America • Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America Req #2158 Monday, August 26, 2024 At MVP Health Care,...

  • Associate, Care Center Representative

    4 days ago

    tarrytown, United States MVP Health Care Full time

    Job DescriptionAssociate, Care Center RepresentativeHeadquarters Office, 625 State Street, Schenectady, New York, United States of America • Rochester Office, 20 S. Clinton Ave, Rochester, New York, United States of America • Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America Req #2158Monday, August 26, 2024At MVP Health...

  • Associate, Care Center Representative

    2 weeks ago

    Tarrytown, NY, United States MVP Health Care Full time

    Job DescriptionAssociate, Care Center RepresentativeHeadquarters Office, 625 State Street, Schenectady, New York, United States of America • Rochester Office, 20 S. Clinton Ave, Rochester, New York, United States of America • Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America Req #2158Monday, August 26, 2024At MVP Health...

  • Patient Care Representative

    2 months ago

    Tarrytown, United States Empress EMS Full time

    JOB DESCRIPTIONJob Title: Patient Care Representative - Valhalla, New York (Westchester Medical Center) Job Code: TY05047 Pay Grade: 07Exempt (Y/N): No Reports To: Patient Care Supervisor Date Revised: 9/14/2023Hourly Wage: $18.00 an hour Patient Care Representative (This position is based in the Westchester Medical Center, Valhalla NY) Summary: Providing...

  • Primary Care Clinical:Assistant Professor at CUMC

    3 weeks ago

    Tarrytown, United States Columbia University Irving Medical Center- Primary Care Full time

    ColumbiaDoctors Primary Care Program  Columbia Primary Care invites applications for a clinical faculty position to serve our pediatric patient population in established practice locations and practices scheduled to open in 2024 and 2025.   Columbia Primary Care provides a progressive, patient-oriented model of care coupled with innovative specialty...

  • Infant Care Assistant

    1 week ago

    Tarrytown, New York, United States Phelps Child Care Center Robin's Nest Full time

    Position OverviewThe Phelps Child Care Center is seeking dedicated individuals who are enthusiastic about nurturing young children. Our ideal candidate will be creative, energetic, and possess a strong ability to connect with both infants and their families.As an Infant Care Assistant, you will be responsible for creating a safe and supportive environment...

  • Infant Care Assistant

    1 week ago

    Tarrytown, New York, United States Phelps Child Care Center Robin's Nest Full time

    Position OverviewThe Phelps Child Care Center is seeking dedicated individuals who are enthusiastic about nurturing young children. We are looking for candidates who are creative, energetic, and possess a nurturing spirit to work effectively with both infants and their families.The selected candidate will be responsible for creating a safe and supportive...

  • Infant Care Assistant

    2 weeks ago

    Tarrytown, New York, United States Phelps Child Care Center Robin's Nest Full time

    Position OverviewThe Phelps Child Care Center is seeking dedicated individuals who are enthusiastic about early childhood education. We are looking for candidates who are creative, energetic, and possess a nurturing spirit, with the ability to work collaboratively with both children and adults.The selected candidate will be responsible for creating a safe...

  • Relationship Banker

    7 days ago

    Tarrytown, New York, United States Bank of America Full time

    Job Description:Job Summary:We are seeking a highly motivated and customer-focused Relationship Banker to join our team at Bank of America. As a Relationship Banker, you will be responsible for engaging with clients in the lobby to educate and assist with conducting transactions through self-service resources. You will also be responsible for accurately and...

  • Associate, Risk Adjustment Coder

    1 month ago

    Tarrytown, United States MVP Health Care Full time

    Associate, Risk Adjustment CoderHeadquarters Office, 625 State Street, Schenectady, New York, United States of America • Rochester Office, 20 S. Clinton Ave, Rochester, New York, United States of America • Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America • Virtual Req #2140Wednesday, August 14, 2024At MVP Health Care,...

  • Dental Care Professional

    5 days ago

    Tarrytown, New York, United States preferred dental care Full time

    Job SummaryWe are seeking a highly skilled and experienced dental care professional to join our team at Preferred Dental Care. As a dental assistant, you will play a vital role in providing exceptional patient care and supporting our dental team in delivering high-quality services.Key ResponsibilitiesPre-Procedure Preparation: Ensure treatment rooms are...

  • Regulatory Affairs Associate

    1 month ago

    Tarrytown, United States Emerge Talent Cloud Full time

    Job DescriptionJob DescriptionPositionRegulatory Affairs Associate (Tarrytown, NY)Department:Science & TechnologyPrestige Consumer Healthcare is a company that focuses on product innovation and quality in the over-the-counter healthcare and women’s health categories to better improve the lives of our customers and their world. For generations, our trusted...

  • Financial Accounting Manager

    4 days ago

    Tarrytown, New York, United States Montefiore Medical Center Full time

    Job SummaryThis position will oversee the management of the monthly close financial reporting and related analysis processes for Montefiore Medical Center. The successful candidate will be responsible for managing the preparation of all monthly financial reports and related analysis, as well as liaising with the administrative team, clinical unified...

  • Sales Rep

    2 days ago

    Tarrytown, United States MVP Health Care Full time

    Job DescriptionSales Rep - Medicare Inside SalesBurlington Office, 62 Merchants Row, Williston, Vermont, United States of America • Headquarters Office, 625 State Street, Schenectady, New York, United States of America • Rochester Office, 20 S. Clinton Ave, Rochester, New York, United States of America • Tarrytown Office, 303 South Broadway, Tarrytown,...

  • Community Experience Representative

    2 months ago

    Tarrytown, United States Jewish Community Center on the Hudson Inc. Full time

    Job DescriptionJob DescriptionCommunity Experience Representative are responsible for providing outstanding customer service, helping to ensure the safety and well-being of all members and guests, and facilitating a warm and friendly community experience throughout the entire JCC.Essential functions include but are not limited to the following:Meet and greet...

  • Community Experience Representative

    5 months ago

    Tarrytown, United States Jewish Community Center on the Hudson Inc. Full time

    Community Experience Representative are responsible for providing outstanding customer service, helping to ensure the safety and well-being of all members and guests, and facilitating a warm and friendly community experience throughout the entire JCC.Essential functions include but are not limited to the following:Meet and greet members, their guests and...

  • Patient Transportation Associate

    7 days ago

    Tarrytown, New York, United States Northwell Health Full time

    Job SummaryWe are seeking a skilled Patient Transportation Associate to join our team at Northwell Health. As a key member of our patient care team, you will be responsible for providing safe and efficient transportation of patients to various departments within our healthcare system.Key ResponsibilitiesTransport patients to and from various departments,...

  • Facilities Command Center Operator III

    1 month ago

    Tarrytown, New York, United States Regeneron Pharmaceuticals, Inc. Full time

    The Command Center Operator III is part of Real Estate & Facilities Management (RE&FM) team and serves as the Regeneron Operations Command Center (ROCC) point of contact for the designated shift. The role monitors our site systems, assesses trends, investigates abnormalities, and may coordinate corrective action or communicate external conditions to key...

  • Facilities Command Center Operator III

    1 month ago

    Tarrytown, United States Regeneron Pharmaceuticals, Inc. Full time

    The Command Center Operator III is part of Real Estate & Facilities Management (RE&FM) team and serves as the Regeneron Operations Command Center (ROCC) point of contact for the designated shift. The role monitors our site systems, assesses trends, investigates abnormalities, and may coordinate corrective action or communicate external conditions to key...

  • Sales Associates

    2 months ago

    Tarrytown, United States CrossAmerica Partners Full time

    Sales Associate - Starting at $15/hourSales Associate CrossAmerica Partners is an operator of convenience stores and a retail distributor of motor fuels. With a geographic footprint across 34 states, we strive to be an industry leader, providing fuel and convenience products essential to keep people moving across America!At the core of our mission, we are a...