Customer Service Expert

5 days ago


Philadelphia, Pennsylvania, United States Artera Corporation Full time

Artera Corporation is seeking a seasoned Senior Technical Support Analyst to join our Client Services Team in Philadelphia. In this role, you'll have the opportunity to make a meaningful impact on patient care and deliver exceptional customer experiences through innovative technology solutions.

You'll troubleshoot and resolve complex application issues, perform software upgrades, and collaborate directly with customers to ensure their needs are met. You'll also work closely with cross-functional teams to foster knowledge sharing and drive continuous product improvements.

To succeed in this role, you'll need advanced proficiency in troubleshooting databases, web technologies, networks, and VOIP systems. You should also demonstrate strong communication skills, with the ability to translate technical concepts for both technical and non-technical audiences. Proficiency with CRM tools like Salesforce is a plus.

We offer a competitive salary range of $80,000 - $95,000 per year, based on level of experience and geographic tier. This position also comes with equity and a variety of benefits, including full health benefits, flexible spending accounts, company paid life insurance, and 401(k) matching.

Take the first step towards an exciting career opportunity with Artera Corporation and apply today



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