Technical Product Manager

4 weeks ago

West Chester, Ohio, United States GE Aerospace Full time
Job Description Summary

As the Commercial Customer Portals Technical Product Manager, you will be responsible for driving the strategic direction of product development for commercial customer portals. You will work closely with product management to ensure seamless integration and alignment of perspectives from various stakeholders, including product managers, technical anchors, service owners, and developers. Your priority will be to deliver a clear and descriptive set of requirements to enable the delivery of product features and functionality.

Key Responsibilities:
  • Implement Lean methodologies to review, update, and implement SAP standard operating procedures.
  • Participate in Kaizens and other events involving commercial customer portals.
  • Work with product teams to continuously improve processes and suggest improvements based on incoming tickets and requests.
  • Review team work to ensure it follows standard operating procedures.
  • Suggest continuous improvement changes within the team and externally to address common tickets and issues the business faces.
  • Ensure timely resolution and communication of all tickets, projects, and other activities.
  • Budget planning for yearly purchase order renewal and review team capacity for changes needed.
  • Prioritize and manage work on ad-hoc tickets, periodic activities, and small projects for the team.
  • Lead regular and ad-hoc meetings and encourage standard work processes across all activities.
  • Ensure documents are maintained on products, including end-user training, architecture, design, product information, and data flows.
  • Partner with business teams to document requirements and test prior to implementation.
  • Drive successful execution of requirements with UX, Engineering, and Architecture teams.
  • Work with key stakeholders to define the product north star vision, multi-year roadmap, and 5-quarter development plans.
  • Lead MYGEHonda portal activities, coordinating with all application owners within MyGEHonda.
  • Ensure portal compliance with ITC sanctions, including asset and customer.
  • Work closely with portal stakeholders to address tickets, issues, and new requirements within an agreed timeline.
  • Work with TPM partners to drive consistency across the TPM organization and cross-train on additional products.
  • Follow and implement standard work as set up within the CCP team, including Big Room Reviews, Big Room Planning, periodic project, and KPI report outs.
  • Document in Rally Feature Sets, Features, User Stories, and other artifacts as needed, partnering closely with the Pod Lead for successful Sprint planning and execution.
Requirements:
  • Bachelor's degree from an accredited university or college with a minimum of 4 years of professional experience or associate's degree with a minimum of 7 years of professional experience or high school diploma with a minimum of 9 years of professional experience.
  • Minimum 3 years of professional experience in technical product, project, or program management roles.
  • Note: Military experience is equivalent to professional experience.
Eligibility Requirement:
  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
Desired Qualifications:
  • Good communication and interpersonal skills, ability to collaborate with peers, business, leadership, and contractor teams.
  • Lean practice experience, including Kaizens, VSMs, problem-solving.
  • Extensive experience in solving challenging issues in high-pressure environments.
  • Agile experience, including Rally, Feature Set, Feature, and User Story writing and Sprint planning.
  • Must be flexible to travel as required to support business efforts up to 20% and subject to fluctuate based on business environment.
Additional Information:

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

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