Customer Service Representative

5 hours ago

Malvern, Arkansas, United States Zoetis Full time
Customer Experience Specialist

Zoetis is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide first-line customer support through phone, email, and chat, resolving customer inquiries and issues in a timely and professional manner.
  • Process customer orders accurately and efficiently, ensuring timely delivery of products and services.
  • Assess customer information and apply up-selling techniques to effectively satisfy customer needs, meeting departmental and company sales goals.
  • Field customer billing inquiries and payment requests, researching and resolving customer questions and concerns regarding statements, invoices, and account balances.
  • Facilitate customer returns and manage customer disputes, initiating credits and debits as necessary.
  • Stay up-to-date on Zoetis products, services, and programs, educating customers on our offerings and following up with additional information as needed.
Requirements:
  • Associate or Bachelor's degree highly preferred; high school diploma required.
  • Minimum 1 year experience in a customer service-related field required.
  • Excellent written and oral communication skills, with the ability to communicate effectively with customers and internal teams.
  • Strong problem-solving and analytical skills, with the ability to multitask and prioritize work.
  • Ability to work in a team environment and independently, with a positive and outgoing attitude.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to make a meaningful impact on our customers' lives.

Zoetis is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and job applicants.

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