ITAM and ITSM Implementation Specialist
4 days ago
**About SHI GmbH**
We are a global provider of IT solutions and services, committed to helping organizations change the world through technology. Our team of experts provides development support to customers related to the workflows they automate in their ServiceNow environments.
We are seeking a highly skilled ITAM and ITSM Implementation Specialist to join our team. As a Senior ServiceNow Developer, you will contribute to the implementation, configuration, and management of ServiceNow platforms for our customers.
The ideal candidate will have extensive experience with ServiceNow implementations of ITSM, ITAM, and ITOM. You will be responsible for working with customers to ensure their ServiceNow configurations meet their requirements, drafting user stories, acceptance criteria, testing strategies, and knowledge transfer.
You will also identify potential issues within customer ServiceNow environments and provide advice on problem resolution. Additionally, you will stay up-to-date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.
**Responsibilities**
- Implement ServiceNow platform capabilities, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
- Work with customers to ensure ServiceNow configurations meet their requirements.
- Identify potential issues within customer ServiceNow environments and provide advice on problem resolution.
**Salary and Benefits**
The estimated annual salary for this position is $145,000-$185,000, depending on job-related knowledge, skills, experience, and location. Benefits may include medical, vision, dental, 401K, and flexible spending.
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