Senior ServiceNow Platform Engineer

6 days ago


Austin, Texas, United States SHI International Full time
About Our Opportunity

As a Senior ServiceNow Platform Engineer at SHI International Corp., you will play a critical role in delivering successful customer outcomes on the ServiceNow platform.

The successful candidate will contribute to the IT & Software Asset Management (ITAM) Team, focusing primarily on the implementation, configuration, and management of the customers' ServiceNow platform.

The estimated annual pay range for this position is $130,000 - $170,000, including a base salary and bonus.

Key Responsibilities
  • Implement ServiceNow platform capabilities, specifically the ITAM, ITSM, and ITOM modules, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
  • Work with customers to ensure the configuration of ServiceNow meets their overall requirements, drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.
  • Identify potential problem areas within customer ServiceNow environments and provide advice on problem resolution.
Requirements
  • Bachelor's Degree or relevant work experience required.
  • Minimum 5 years holding a position configuring and customizing ServiceNow projects.
  • Minimum of 5 years of experience with common web technologies and networking (e.g., XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.).


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