Aftermarket Parts Consultant

2 weeks ago


Newnan, Georgia, United States Jordansitter Full time

Parts Sales Specialist - Construction Equipment

Engage in the sales of components for heavy machinery by collaborating with clients and dealership parts departments to facilitate the maintenance of their equipment.

OVERVIEW

The aftermarket parts sales expert will manage parts sales orders from the moment they are received until they are dispatched, assisting dealers and customers in identifying the appropriate components. This role involves following up on back orders with procurement and keeping customers informed. Additionally, it includes handling parts returns and resolving discrepancies.

RESPONSIBILITIES

1. Generate sales orders, pick-up tickets, and invoices using the internal management system.

2. Communicate with dealers via phone and email to aid in locating the correct parts.

3. Investigate and address customer complaints effectively.

4. Collaborate closely with customer stakeholders in parts and service.

5. Work in conjunction with internal departments including Dealer Support, Service Operations, Service Training, Remanufacturing Center, Parts Planning, and Parts Sales.

QUALIFICATIONS

- High School diploma required.

- Minimum of 5 years experience in Customer Service.

- Proficient in Microsoft Office Suite.

CHARACTERISTICS

- A team player with a positive attitude.

- Detail-oriented with a strong ability to identify root causes of issues.

- Excellent communication skills focused on customer service.

- Innovative thinker with problem-solving capabilities.

#heavyequipment #AftersalesSupport #PartsSales #DealerPartsSupport #ConstructionEquipmentJobs #CustomerSupportJobs



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