Customer Service Representative

2 days ago

Jacksonville, Florida, United States HomeTeam Pest Defense Full time
{"Responsibilities

": "As a HomeTeam Customer Service Representative, you will be responsible for providing exceptional customer experiences that significantly impact customer satisfaction and loyalty. Your primary goal will be to resolve customer issues in a timely and professional manner, ensuring that customers feel valued and supported throughout their interaction with our company.

Key Responsibilities:

* Provide positive customer experiences that significantly affect customer satisfaction and loyalty
* Regularly communicate with internal and external customers of HomeTeam Pest Defense
* Provide information to prospects and initiate new service
* Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s), and provide closure for customers
* Resolve customer problems with invoices and billing questions
* Conduct telephone conversations with customers about issues surrounding their service in a professional manner
* Provide general marketing information to prospects and customers as requested
* Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
* Enter service-related notes in system software with technician and other employee customer information
* Escalate appropriate inquiries or problems to managers

Perks:

* Competitive pay
* Off Weekends
* Comprehensive benefits package including medical, dental, vision
* Company paid life & AD&D insurance
* 401(k) plan with company match up to 6%
* Employee stock purchase plan
* Paid Time off and holidays
* Employee discounts
* Tuition reimbursement
* Dependent scholarship awards
* An opportunity to advance within the company
* Recognition for a job well done
* A friendly work environment
* Employee referral bonuses
* The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam?

* HomeTeam is the #1 pest management company to homebuilders
* Currently performs more than 2,000,000 services a year
* The company has exclusive technology with its unique Taexx built-in pest control system during a home's construction
* Pest Management Industry is growing and is a recession-resistant line of business
* is financially stable and growing as a subsidiary of (NYSE: ROL), headquartered in Atlanta, GA.

Qualifications:

* Must have 1 year of previous customer service experience
* Entry-level customer service skill and technique
* Basic/entry-level understanding of computers
* Entry-level skill on use of company telephone features and how to use them
* Must be 18 years or older with a high school diploma or GED

Physical Demands/Working Environment:

* Candidates must meet physical job requirements and safely perform the job duties with or without accommodation

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws
"}

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