Customer Service Representative

23 hours ago


Jacksonville, Florida, United States HD Supply Full time
Job Summary

HD Supply is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service by responding to inquiries regarding product selection, services, and issues.

Key Responsibilities
  • Respond to customer order and quotation requests, resolving customer issues and issuing credit concessions as needed.
  • Perform follow-up to ensure customer service expectations are met, building relationships with assigned customer base.
  • Facilitate profitable growth and sales process by adhering to department incentive and initiative programs.
  • Research and suggest alternative products to customers, providing representation of products to increase sales.
  • Utilize computerized systems for tracking, information gathering, and troubleshooting.
  • Apply in-depth product knowledge to answer specialized product calls, making outbound calls to vendors as needed.
  • Exercise judgment in accordance with well-defined policies, procedures, and techniques, seeking advice and guidance from supervisor as required.
Work Environment
  • Work in a comfortable indoor area with frequent opportunities to move about.
  • No travel required.
Requirements
  • High School Diploma or GED strongly preferred.
  • Specialized skills training/certification may be required.
  • Generally 2-5 years of experience in customer service or a related field.
Our Commitment to Diversity, Equity, and Inclusion

HD Supply is committed to creating a culture that promotes equity, respect, and advocacy for every associate. We value the diversity of our people and strive to create an inclusive work environment.



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