Customer Service Representative

4 weeks ago


Cincinnati, Ohio, United States Soccer Village Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Soccer Village. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Engage with customers via phone, email, chat, and in person to resolve their queries and concerns.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with the sales team to ensure seamless customer experiences.
  • Stay up-to-date with product knowledge and provide expert advice to customers.
  • Identify opportunities to improve customer satisfaction and implement changes as needed.

Requirements:

  • High school diploma or equivalent required.
  • At least 2 years of experience in customer service, preferably in a call center environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.

What We Offer:

  • Competitive pay and performance-based incentives.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • Opportunities for career growth and professional development.

Soccer Village is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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