Service Department Coordinator

2 weeks ago


Lancaster, Pennsylvania, United States The Faulkner Automotive Group Full time

Are you looking for a challenging and rewarding career in customer service? Faulkner Automotive Group is seeking a highly motivated and organized Cashier/Receptionist to join our team. As a Cashier, you will play a critical role in providing excellent customer service and ensuring the success of our Service Department.

Job Responsibilities

You will be responsible for handing incoming phone calls to the Service Department, setting appointments for customers, updating customers on repair order status and processing payments. You will also communicate with our insurance partners and handle filing duties and light accounting functions to support the body shop.

Requirements
  • High School Diploma or equivalent.
  • Prior retail/receptionist or customer service experience is preferred.
  • Ability to perform consistently to provide excellent customer service.
  • Requires the ability to work in a team environment as well as strong oral and written communication skills.

We estimate a salary range of $38,000 - $48,000 per year based on location and experience.

Benefits
  • Competitive salary and benefits package.
  • 401k plan with company match.
  • Paid time off and paid holidays.
  • Employee discounts.
  • Employee referral bonuses.
  • Annual reviews and merit increases.

Faulkner is an Equal Opportunity Employer and a Drug Free Workplace.



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