Claims Adjuster

4 weeks ago


Little Rock, Arkansas, United States The Hanover Insurance Group Full time

We are seeking a highly skilled Outside Property Adjuster to join our team at The Hanover Insurance Group.

This role is responsible for handling property claims requiring field investigations and/or inspections, establishing rapport with insureds, and maintaining relationships with agents, underwriters, contractors, restoration vendors, and experts.

The ideal candidate will have a strong understanding of property claims, including regulations, laws, and public safety agencies, as well as excellent communication and negotiation skills.

Responsibilities will include:

  • Handling personal property claims requiring outside field investigations and/or inspections
  • Using a company claims office location as their base of operations or working out of their homes
  • Handling business interruption (BI) features in conjunction with BI specialists
  • Working within specific limits and authority on assignments of moderate technical complexity
  • Identifying possibly suspicious claims and investigating, analyzing, evaluating, and negotiating personal claims of minimal to moderate complexity
  • May handle low complexity commercial claims
  • May be responsible for all aspects of each claim, including informal hearings, arbitrations, and claims litigation, and maintaining a high level of productivity, confidentiality, and customer service
  • Implementing and coordinating the most effective management techniques to mitigate loss and expense payments
  • Settlement and reserving authority levels are moderate

We offer comprehensive benefits, including medical, dental, vision, life, and disability insurance, 401K with a company match, tuition reimbursement, PTO, company paid holidays, flexible work arrangements, and cultural awareness day in support of IDE.

At The Hanover, we value diversity in the workplace and among our customers and provide equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry, or any other status protected by law.


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