Customer Solutions Expert

3 days ago


United, United States Conestoga Wood Specialties Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Solutions Expert to join our team at Conestoga Wood Specialties. As a key member of our Customer Service Department, you will play a critical role in providing exceptional customer service and support to our internal and external customers.

Key Responsibilities
  • Attend training to learn all aspects of the Customer Solutions Expert role and demonstrate proficiency in various skills.
  • Learn and navigate multiple system platforms simultaneously to perform basic telephone interactions and order entry.
  • Answer general incoming calls and emails related to customer orders, quotes, inquiries, product questions, and warranty resolutions.
  • Ensure customer satisfaction by clarifying, researching, and exploring solutions.
  • Document order notes in our order platforms.
  • Build loyalty with internal and external customers through active listening, consultative relationship building, resourcefulness, and basic knowledge of all product lines.
  • Engage in ongoing learning to stay up-to-date with our business and industry.
  • Follow company policies and procedures to ensure efficient and accurate resolution of customer issues.
Requirements
  • High school diploma or equivalent required.
  • Minimum of 6 months of customer service experience, including order entry.
  • Full-time hours, Monday through Friday, daytime hours, with overtime as required.
  • High attention to detail.
  • Ability to process orders with accuracy.
  • Proficiency with computers, MS Office software, including email.
  • Attain working knowledge of system platforms.
  • Professional business communication skills, both over the phone and in writing.
  • Ability to work independently and within a team structure.
What We Offer

We offer a competitive compensation package, opportunities for career growth and development, and a dynamic work environment that values teamwork and customer satisfaction.



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