Technical Expert

3 weeks ago


UT United States Verizon Full time
About the Role

We are seeking a highly skilled Technical Expert to join our Business Government Customer Organization (BGCO) team. As a Technical Expert, you will be responsible for providing world-class technical support to our business and government customers, resolving complex technical issues, and delivering strategic solutions.

Key Responsibilities
  • Perform advanced troubleshooting for hardware and software, diagnosing network and application issues.
  • Provide detailed information on setting up and configuring complex data and voice products.
  • Offer high-level resolution support to multiple business customer types, adapting to their varying needs and requirements.
  • Maintain in-depth knowledge of products, network, and ability to position them as strategic solutions.
  • Drive trouble ticket accuracy through deductive reasoning and tool utilization.
  • Provide advanced technical support information to sales and support groups across all channels.
  • Create and accept change and innovation in your area of the business to create greater value for customers, shareholders, and peers.
Requirements
  • Bachelor's degree or one or more years of work experience.
  • One or more years of customer service and/or sales experience.
  • Willingness to work a flexible schedule, including evenings and weekends.
Preferred Qualifications
  • One or more years of technical support experience.
  • Experience with facilitation and communication across all levels of the organization.
  • Experience resolving customer issues, billing, and/or handling product Q&A.
  • Network Certifications: A+ Certification, Network+ Certification, etc.
  • Experience with setting up or configuring complex data and voice products (Enterprise Messaging platforms and Private Networks).
  • Experience in troubleshooting for PC Operating systems, specifically Device Manager and TCP/IP configuration.
  • Experience in Leadership.
About Verizon

We are a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward.

We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.



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