Customer Solutions Expert

3 weeks ago


TN United States Allied Dispatch Solutions Full time
Customer Solutions Expert

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Solutions Expert. As a key member of our dispatch team, you will be responsible for providing exceptional service to our members by taking inbound calls, dispatching service providers, and ensuring timely resolutions to their roadside assistance needs.

Key Responsibilities:
  • Answer inbound customer calls and determine their needs through active listening
  • Communicate with external service providers to dispatch the correct service
  • Navigate our computer program to locate members and identify nearby service providers
  • Maintain a high level of production, attendance, and adherence to company standards
Requirements:
  • Minimum 1 year of customer service experience in a call center or retail environment
  • Excellent computer skills and accurate typing skills
  • Ability to multitask and use multiple screens and databases with ease
  • Flexibility to work at least one day out of the weekend
What We Offer:
  • A competitive hourly rate with opportunities for bonuses
  • A dynamic and supportive work environment
  • The chance to work from home on weekends and partial work from home during weekdays after training

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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