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IT Support Specialist

2 months ago


Dana Point, California, United States Sapphire Ventures Full time

We are seeking a skilled IT Support Specialist to join our team at Sapphire Ventures. As a Technical Helpdesk Professional, you will play a critical role in ensuring the smooth operation of our IT systems.

With your experience in IT and technical support, you will be responsible for providing top-notch support to our employees, resolving technical issues, and ensuring that our systems are running efficiently.

As a Helpdesk Support Technician, you will be the first point of contact for our employees when they encounter technical issues. You will be responsible for troubleshooting, resolving, and escalating issues as needed.

Key responsibilities include:

  • Providing technical support to employees via phone, email, and in-person
  • Resolving technical issues in a timely and efficient manner
  • Escalating complex issues to senior technical staff as needed
  • Documenting and tracking technical issues and resolutions
  • Staying up-to-date with the latest technology trends and advancements

We offer a competitive salary and benefits package, including:

  • Permanent employment with the option of being taken on by the partner company
  • Remuneration according to the GVP collective agreement with the option of additional allowances, vacation/Christmas bonus, and company pension plan
  • Referral bonus of up to €400 through our Employee Referral Program
  • Submit vacation requests/time sheets via app, employee discounts for online shops

This is a fantastic opportunity to join a dynamic team and contribute to the success of Sapphire Ventures. If you are a motivated and detail-oriented individual with a passion for IT and technical support, we encourage you to apply.