Customer Service Representative
4 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Summit Credit Union. As a key member of our branch staff, you will be responsible for providing exceptional service to our members, processing transactions accurately and efficiently, and promoting credit union products and services.
About the Role:
- Act as the first point of contact for members, ensuring that their needs are met with a high level of professionalism and courtesy.
- Process transactions, including deposits, withdrawals, and transfers, while maintaining accurate records and adhering to established procedures.
- Provide personalized financial guidance and recommendations to help members achieve their goals, such as saving for a down payment on a home or building an emergency fund.
- Build strong relationships with members, understanding their unique financial situations and delivering tailored solutions to meet their needs.
- Work collaboratively with colleagues to achieve team goals and contribute to a positive, inclusive work environment.
Requirements:
- A minimum of one year of customer service experience in a financial institution or similar setting.
- Excellent communication and interpersonal skills, with the ability to effectively interact with diverse groups of people.
- Basic knowledge of Microsoft Office Suite and ability to quickly learn new software applications.
- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
- Fluency in English, both written and verbal.
Estimated Salary: $45,000 - $55,000 per year, depending on experience and qualifications.
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