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Spanish Speaking Service Representative

2 months ago

Fulton, Maryland, United States Randstad Full time

Join Our Team as a Customer Care Specialist

Randstad is seeking a dedicated and professional Spanish Customer Service Specialist to support members with their healthcare benefits. If you thrive in a dynamic environment, possess prior call center experience, and maintain a positive demeanor, this role may be ideal for you.

Key Responsibilities:

  • Manage a high volume of inbound calls.
  • Assist members with inquiries regarding eligibility, benefits, Medicare, claims, plan options, and billing issues.
  • Deliver exceptional customer service, in line with our commitment to outstanding client relations.
  • Address complaints effectively and coordinate service recovery efforts.
  • Utilize multiple computer systems to provide effective problem-solving solutions while demonstrating excellent customer service and writing skills.

Essential Functions:

  • Availability to work weekends.

Required Skills:

  • Call Center Support
  • Telephone Etiquette
  • Basic Computer Skills
  • Healthcare Knowledge
  • Benefits Understanding
  • Active Listening
  • Fluency in Spanish (minimum of 2 years experience required)

Qualifications:

  • Minimum of 2 years of experience in a similar role.
  • Entry-level position.

At Randstad, we pride ourselves on connecting talented individuals with reputable companies. Our team is committed to understanding your employment needs and diligently working to align your skills with the right opportunities. We offer a range of employment options, including temporary, temp-to-perm, and permanent positions.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals.

Randstad provides a comprehensive benefits package, including health coverage, an incentive program, and 401K contributions, subject to eligibility.