Shift Lead

3 weeks ago


Fulton, New York, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and experienced Shift Lead - Member Services Representative to join our team at Planet Fitness. As a Shift Lead, you will be responsible for providing exceptional customer service, leading a team of front desk staff, and ensuring the smooth operation of our facility.

Key Responsibilities

Provide an exceptional customer service experience to our members
Lead a team of front desk staff, including recruiting, hiring, and developing high performers
Assist the General Manager with staff oversight and management
Assist in scheduling and supervising staff
Ensure the entire team provides a world-class member experience at all times
Assist in resolving member, staff, and club issues, concerns, and challenges

Requirements

Superior customer service skills, preferably in the fitness industry
Experience working as a Member Service Representative at Planet Fitness
Solid supervisory, diplomacy, and listening skills
Basic computer proficiency (Microsoft Suite)
Hard working, enthusiastic, and energetic
Strong problem resolution skills
Current CPR Certification required
High school diploma/GED equivalent required
Must be 18 years of age or older

What We Offer

A free Planet Fitness Black Card Membership
Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits
Employee Assistance Program (EAP) with free and confidential access to counseling resources
Opportunities for career growth and development

About Us

Planet Fitness is a fitness franchise group based out of Austin, TX with 130+ clubs and growing. We are committed to providing a positive member experience and a supportive work environment for our team members. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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