Technical Support Specialist
7 days ago
At Ultimate Staffing, we are seeking a skilled Technical Support Specialist to join our team in Lake Buena Vista, FL.
We offer a competitive $21.00/hour salary for this exciting opportunity.
About the RoleThis is a full-time night shift position that requires strong technical acumen and troubleshooting skills. As a Technical Support Specialist, you will be responsible for providing 24/7/365 technical support via phone and email to address WiFi/Internet and Telecom issues.
You will work closely with Guests and Cast members to troubleshoot and resolve technical issues using applications such as Airwave, CMS, ServiceNow, and MS Office.
Key Responsibilities- Provide timely and effective technical support for WiFi, Internet, and Telecom issues.
- Troubleshoot and resolve technical issues using various applications.
- Monitor and support the health of all Telecom technologies and networks.
- Process mobility (cellular & radio) repair requests and new orders.
- Manage Work Being Performed and Gate Access requests for vendors.
- Generate and analyze operational reports related to call metrics, telephony performance, and Wi-Fi health.
To succeed in this role, you should have:
- Strong technical acumen and troubleshooting skills.
- General knowledge of Wi-Fi networks, DOCSIS, and GPON fiber technologies.
- Excellent analytical, problem-solving, and communication skills.
- Ability to create and analyze multiple operational reports.
- Exceptional customer service skills.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word).
- Flexibility to work varied schedules, including nights, weekends, and holidays.
- Ability to work effectively both in a team environment and independently.
We are an equal opportunities employer and welcome applications from diverse candidates. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.
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