Technical Support Specialist
6 days ago
We are seeking a skilled Technical Support Specialist to join our team in Lake Buena Vista, FL. This is a 10-month contract opportunity with an estimated salary range of $21.00 per hour.
Job Description:The successful candidate will provide 24/7 technical support via phone and email to address WiFi/Internet and Telecom issues in a fast-paced Help Desk environment. Key responsibilities include troubleshooting and resolving technical issues using various applications, monitoring and supporting the health of all Telecom technologies and networks, processing mobility repair requests, managing Work Being Performed and Gate Access requests for vendors, and generating operational reports related to call metrics and telephony performance.
Required Skills and Qualifications:- Strong technical acumen and troubleshooting skills.
- General knowledge of Wi-Fi networks, DOCSIS, and GPON fiber technologies.
- Excellent analytical, problem-solving, and communication skills.
- Ability to create and analyze multiple operational reports.
- Exceptional customer service skills.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word).
- Experience with ServiceNow.
- Familiarity with Aruba Airwave and Calix Management Systems.
- Prior experience in a call center or customer service role.
This is a fantastic opportunity to work as part of a dynamic team and develop your technical skills in a fast-paced environment. As a Technical Support Specialist with Ultimate Staffing, you will enjoy a competitive hourly rate and the chance to work with cutting-edge technology.
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Technical Support Specialist
3 weeks ago
lake buena vista, United States Ultimate Staffing Full timeJob Title: Technical Support Specialist (24x7 Help Desk)Duration: 10-monthsLocation: Lake Buena Vista, FL 32830Pay Rate: $21.00/hourLocation: onsiteHOURS: 8:30pm to 05:00am with Wednesday & Thursdays offJob Description:The Technical Support Specialist will provide 24/7/365 technical support via phone and email to address WiFi/Internet and Telecom issues in a...
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Technical Support Specialist
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Lake Buena Vista, United States Ultimate Staffing Full timeJob Title: Technical Support Specialist (24x7 Help Desk)Duration: 10-monthsLocation: Lake Buena Vista, FL 32830Pay Rate: $21.00/hourLocation: onsiteHOURS: 8:30pm to 05:00am with Wednesday & Thursdays offJob Description:The Technical Support Specialist will provide 24/7/365 technical support via phone and email to address WiFi/Internet and Telecom issues in a...
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