Assistant General Manager

2 months ago

Osseo, Minnesota, United States Famous Dave's Full time
Job Description

Famous Dave's is seeking a highly skilled and experienced Restaurant Operations Manager to join our team. As an Assistant General Manager, you will play a critical role in the profitable operation of our restaurant by following our company's vision, values, and culture.

Key Responsibilities:
  • Guest Experience: Develop and implement strategies to increase guest counts and sales by providing exceptional customer service and ensuring a high-quality dining experience.
  • Team Management: Partner with the General Manager to recruit, hire, train, develop, retain, supervise, appraise, discipline, terminate, and schedule employees to ensure successful restaurant operations.
  • Facility Management: Assist the General Manager in ensuring proper management of the facility and equipment, including preventive maintenance, energy conservation, repairs, and security measures.
  • Financial Management: Responsible for achieving budgeted profit levels and ensuring financial responsibility in all aspects of restaurant operations.
  • Compliance: Ensure compliance with all health department and QRE (Quality Restaurant Evaluation) audits, as well as company guidelines for human resources policies and procedures.
  • Communication: Develop and maintain effective communication with employees, management, and guests to ensure a positive and productive work environment.
  • Problem-Solving: Analyze results and develop or implement corrective action plans to address any issues or concerns.
Qualification Requirements:
  • Age: Must be at least 18 years old.
  • Driver's License: Valid driver's license and car insurance required.
  • Certifications: Certification through Management Training Program(s) is required after hire. Serve Safe Food and/or Serve Safe Alcohol Certifications are also a plus.
Supervisory Responsibilities:
  • Employee Supervision: Directly responsible for the supervision of approximately 20-50 non-exempt employees during shifts.
  • Employee Development: Responsible for interviewing, hiring, training, developing, retaining, supervising, appraising, disciplining, terminating, and scheduling employees.
Skills and Knowledge:
  • Restaurant Operations: Possess a thorough understanding of back-of-house and front-of-house operating and management techniques as they apply to the restaurant industry.
  • Communication and Organizational Skills: Strong communication and organizational skills are essential, as well as the ability to effectively train, coach, evaluate, and discipline employees.
  • Financial Analysis: Ability to read and analyze financial statements, troubleshoot when necessary, and quickly respond to information.
  • Equipment Proficiency: Must be able to display ongoing proficiency in the use of all restaurant equipment.
  • Language Skills: Ability to communicate in the English language clearly, simply, and accurately through both proper written and verbal skills. Bilingual is a plus.
  • Judgment and Decision-Making: Uses sound judgment in day-to-day decisions by applying the company's vision, values, and culture.
Education and Experience:
  • Training: Successful completion of required training.
  • Education: A degree in Hospitality, Business, or Hotel/Restaurant Management or other related field is preferred.
  • Experience: A minimum of one year of prior managerial experience or supervisor experience is required.

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