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Sales and Customer Service Representative

2 months ago

Glen Burnie, Maryland, United States Massage Envy Full time
About the Role

We're seeking a highly skilled and enthusiastic Sales and Customer Service Associate to join our team at Massage Envy Glen Burnie. As a key member of our team, you will be responsible for delivering exceptional customer experiences, promoting our services, and driving sales growth.

Key Responsibilities
  • Provide outstanding customer service, ensuring every client feels valued and understood
  • Promote the value of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, and encouraging home-care retail purchases
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach
What We Offer
  • Competitive base pay plus bonuses and commissions
  • Medical, dental, and vision plans
  • Matching 401K
  • Paid time off for full-time employees
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work/life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 30% off all products
Requirements
  • High school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Preferred job experience at Massage Envy and/or similar clinic environment
  • Full-time availability (preferred)
  • Critical thinking skills, excellent math and computer skills, and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services