Customer Service Specialist
2 months ago
Job Summary:
The Ohio Department of Developmental Disabilities is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, stakeholders, and the general public.
Key Responsibilities:
- Provide information and assistance to customers regarding Ohio workers' compensation coverage.
- Respond to inquiries and resolve issues related to claims, benefits, and other workers' compensation-related matters.
- Provide technical assistance and support to customers, including explaining policies and procedures, and navigating our systems and processes.
- Research and resolve complex customer issues, and escalate issues to senior staff as needed.
- Document customer interactions and issues in our system, and maintain accurate records.
- Collaborate with internal stakeholders to resolve customer issues and improve our services.
- Stay up-to-date with changes to policies, procedures, and laws related to workers' compensation.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum 12 months of experience in customer service, public relations, or a related field.
- Excellent communication and interpersonal skills, with the ability to work with diverse populations.
- Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Proficiency in Microsoft Office and other software applications.
Preferred Qualifications:
- Experience working in a government agency or non-profit organization.
- Knowledge of workers' compensation laws and regulations.
- Experience with customer relationship management (CRM) software.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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