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Customer Service Representative

2 months ago

Riverview Florida, United States HomeTeam Pest Defense Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our HomeTeam Pest Defense team, you will be responsible for delivering exceptional customer experiences that drive loyalty and retention.

Key Responsibilities
  • Provide top-notch customer service that exceeds expectations and builds strong relationships with internal and external customers.
  • Communicate effectively with customers to understand their needs and provide tailored solutions.
  • Answer questions, research problems, and resolve issues in a professional and timely manner.
  • Initiate new services and provide pricing information to customers.
  • Interact with customers to schedule pest and builder-related services using our Route Point software.
  • Resolve customer complaints and billing issues in a fair and efficient manner.
  • Conduct follow-up calls with customers to ensure satisfaction and identify areas for improvement.
  • Maintain accurate customer records and update system software as needed.
  • Provide general marketing information to customers and prospects as requested.
What We Offer
  • Competitive pay and bonus structure.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • Company-paid life and AD&D insurance.
  • 401(k) plan with company match up to 6%.
  • Employee stock purchase plan.
  • Paid time off and holidays.
  • Employee discounts.
  • Tuition reimbursement.
  • Dependent scholarship awards.
  • Opportunities for professional growth and advancement.
About HomeTeam Pest Defense

HomeTeam Pest Defense is a leading provider of pest management services to homebuilders. We are committed to delivering exceptional customer experiences and building strong relationships with our customers. Our team is dedicated to providing top-notch service and support to our customers, and we are seeking a highly skilled and customer-focused individual to join our team.