Practice Administrator

2 weeks ago

Portland, Oregon, United States Willamette Dental Full time
Job Summary

Willamette Dental Group is seeking a highly skilled Practice Administrator to oversee the efficient and effective operation of a large dental office. The successful candidate will collaborate with the Managing Dentist to ensure a high level of customer service and interprofessional teamwork.

Key Responsibilities

Take ownership of entire office staff, including customer loyalty, employee engagement, financials, marketing, staffing, facilities, patient count, office efficiencies, and legal compliance.

Regularly monitor key performance areas, such as budget, staffing levels, schedules, OTC collections, Balanced Scorecard objectives, outside and internal referrals, doctor productivity, and make adjustments as necessary.

Identify opportunities for and threats to the success of the overall office and take action.

Ensure all company policies and procedures are followed and core values are exemplified and propagated throughout the office.

Ensure every patient encounter is a 'wow' experience and all patient access standards are met at all times.

Ensure a safe and healthful work environment, complying with OSHA/OR-OSHA/WISHA requirements.

Resolve patient complaints, forecast and monitor staffing needs, and recommend adjustments as necessary.

Coach and mentor staff by example and through timely use of clearly communicated expectations, action plans, progress meetings, performance reviews, etc.

Ensure a productive, team-oriented work environment free of harassment and other undesirable behaviors.

Conduct regular staff meetings to provide information and solicit feedback.

Ensure achievement of all financial goals, including EBITDA, and provide stewardship of all financial affairs.

Partner with the marketing department to promote Willamette Dental to current and prospective customers, employer groups, brokers, etc.

Ensure all legal requirements are followed, including HIPAA and FDA regulations.

Requirements

Bachelor's degree in healthcare administration or a related field, with a minimum of four years' experience in a management role, preferably in healthcare.

Master's degree in business or healthcare administration is highly preferred.

A demonstrated background in significant leadership roles with a history of setting and achieving 'stretch' goals is preferred.

Compensation

The actual base pay offered will be based on multiple factors, including education, job-related knowledge/skills, experience, geographical location, and internal equity. This position is also eligible for incentive pay in accordance with the Company's plan.

Benefits

Willamette Dental Group offers a comprehensive benefits package, including medical, dental, and vision insurance, tuition reimbursement, flexible spending accounts, 401(k) retirement plan with 5% match, accidental death and dismemberment insurance, life insurance, voluntary disability insurance, commuter benefits, and employee assistance program. Paid Time Off (PTO) is also provided, with a minimum of 120 hours per year, in addition to seven paid holidays annually.

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