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Senior Vice President of Operational Excellence
2 months ago
Position Overview:
The Senior Vice President (SVP) of Operational Excellence plays a pivotal role at ArchWell Health, directly impacting the operational effectiveness of the designated region. This leadership position entails guiding and empowering the market management team, managing substantial P&L responsibilities, and overseeing the growth, community engagement, and overall operations within the assigned territories. This role is tailored for individuals who excel in a fast-paced, evolving environment and are dedicated to revolutionizing healthcare delivery through visionary leadership and innovative practices.
Key Responsibilities:
- Provide strategic oversight and leadership for operations across approximately 30 locations and various distinct markets within the designated region.
- Enhance growth and operational efficiency in both existing and new centers, ensuring financial viability and superior patient care.
- Establish and nurture high-performing specialty networks for each market, including managing relationships and conducting Joint Operating Committees (JOCs) with provider groups that significantly influence clinical outcomes.
- Forge and maintain strong relationships with state-level regulatory bodies (e.g., AHCA) and collaborate with corporate functions to ensure adherence to local regulations pertinent to the region.
- Develop and sustain robust payor relationships at the regional level, including conducting regular JOCs and sharing relevant insights with corporate leadership.
- Lead ambitious growth and expansion initiatives, including the establishment of new centers and entry into new markets within the region.
- Directly oversee market-level leaders and manage the development of team members across all centers in the territory, promoting a culture of high performance and continuous improvement.
- Manage the P&L for the division, accountable for all regional operations and achieving financial, growth, and operational key performance indicators (KPIs), with a strong emphasis on growth and member satisfaction.
- Collaborate with physicians and clinical staff to ensure a seamless, patient-centered care model.
- Engage in strategic planning with the executive leadership team, aligning operational strategies with the overarching goals of the organization.
- Partner with medical directors to cultivate a collaborative and effective provider culture that delivers exceptional patient care.
- Build relationships with local healthcare providers, health plans, insurance agencies, and community leaders.
- Adapt operational strategies in response to regulatory changes, ensuring compliance and innovative solutions in healthcare delivery.
- Lead change management initiatives, driving the adoption of best practices and innovative solutions in healthcare delivery.
Required Skills and Qualifications:
- In-depth knowledge of the national payer and risk-bearing provider landscape.
- Strong business acumen with demonstrated experience in strategic planning, resource allocation, human resource modeling, leadership techniques, and operations.
- Proven track record in developing and implementing processes that ensure exceptional customer service.
- Ability to effectively leverage business and organizational knowledge across functional areas.
- High degree of emotional intelligence and integrity, coupled with a driven and focused work ethic.
- Self-starter with the capacity to think creatively and work effectively.
- Willingness to travel locally, regionally, and nationwide up to 50% of the time.
- Candidate must reside (or be willing to relocate) to the designated region, with a strong preference for an ArchWell Health market within that region.
Education and Experience:
- Bachelor's degree in Business, Healthcare or Public Administration, Finance, Economics, or a related field; a Master's degree or MBA is preferred.
- A minimum of 7 years in a supervisory role within a medical setting, with at least 5 years of multi-site experience.
- At least 5 years of accountability for multi-million-dollar P&L management; prior experience with Medicare Advantage risk pool P&L is preferred.
- A minimum of 5 years of direct operational experience in Medicare Advantage, value-based models, managed care, or ACOs.
- At least 5 years of leadership experience in multisite operations.
- A minimum of 5 years of experience in medical group operations.
- A visionary leader with substantial experience in healthcare operations, ideally in a multisite, growth-oriented organization.
- Demonstrated success in P&L management, with a strategic focus on driving profitability and operational efficiency.
- Deep understanding of Medicare Advantage programs and technology integration in healthcare operations.
- Exceptional leadership and communication skills, with the ability to inspire, motivate, and drive high performance across diverse teams.
- A strategic thinker who is also hands-on, capable of navigating complex challenges and seizing opportunities for growth.
- Experience in a dynamic environment, comfortable with ambiguity and rapid change.
About ArchWell Health:
At ArchWell Health, we are dedicated to creating a community of care designed to support our members in maintaining their health and engagement. By emphasizing a strong provider-patient relationship, routine wellness, and active lifestyles, our members experience a higher level of care and improved quality of life as they age. Our value-based care model aims to prevent illnesses while ensuring our members remain healthy and fulfilled in all aspects of their lives. We provide top-tier primary care at accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. Our passion for caring for older adults is united by the belief that compassion has the power to transform lives for our members.
ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
